Client Care Caseworker

Job Description

Job Description

The International Institute of Southwest Missouri (IISMO) is seeking a compassionate and organized Client Care Caseworker to support refugee and immigrant individuals and families in achieving self-sufficiency. This position provides case management, life skills education, and community referrals while advocating for clients' immediate and long-term needs. The ideal candidate is highly motivated, culturally responsive, and committed to empowering clients through individualized support and connection to community resources.

This position is funded through September 30, 2026

Key Responsibilities

Case Management & Client Services (60%)

Conduct holistic intake, assessments, and progress monitoring for clients.

Advocate for clients and address immediate needs.

Follow up with clients and community partners to ensure the success of referrals.

Maintain accurate and timely documentation.

Life Skills & Client Education (15%)

Teach life skills individually and in groups on topics such as budgeting, healthcare navigation, transportation, and benefits access.

Develop individualized action plans to build independence.

Support clients in accessing community systems effectively.

Community Engagement & Capacity Building (15%)

Connect clients to appropriate community resources and partner agencies.

Conduct volunteer training and outreach to strengthen community capacity.

Represent IISMO programs and services positively in the community.

Additional Responsibilities (10%)

Participate in departmental and organizational meetings and events, including weekly staff meetings.

Perform other duties as assigned to ensure smooth operation of the organization.

Qualifications

Education & Experience

High School Diploma or equivalent required.

3–5 years of experience in social services preferred.

Experience serving refugee or immigrant populations preferred.

Skills & Abilities

Strong critical thinking and problem-solving skills.

Group facilitation experience.

Knowledge of community resources and benefits.

Excellent communication, interpersonal, and organizational skills.

Proficiency in Microsoft Office (Word, Excel, Outlook).

Ability to maintain confidentiality and handle sensitive information.

Ability to work independently and as part of a team in a fast-paced environment.

Commitment to cultural sensitivity, client empowerment, and excellence in service delivery.

JOIN US!

Get ready to make a difference in the lives of refugees every day! If you believe that this position matches your requirements, applying for it is a breeze. To apply through our website or to view other job openings, visit iistl.isolvedhire.com / jobs /

INTERNATIONAL INSTITUTE OF SOUTHWEST MISSOURI : OUR STORY

The International Institute of Southwest Missouri (IISMO) opened in Springfield in 2013 as a branch of the International Institute of St. Louis, expanding the organization's century-long mission of welcoming and supporting refugees and immigrants. Since its founding, IISMO has helped resettle more than 860 refugees in the Springfield area, providing critical services such as housing assistance, cultural orientation, English instruction, and employment support. Through partnerships with local organizations, volunteers, and community agencies, IISMO continues to promote successful integration and self-sufficiency for newcomers in Southwest Missouri.

Our Philosophy of Service : We SERVE with integrity, empathy, and respect. We are ACCOUNTABLE to our clients, our community, and ourselves. We CULTIVATE our clients' dignity through choice. We support all aspects of immigrant and refugee journeys from ARRIVING to THRIVING .

The above statements describe the job's essential responsibilities and requirements. This is not an exhaustive list of the duties that may be assigned to job incumbents.

Candidates of diverse backgrounds are strongly encouraged to apply.

EEO / AA