Talent.com
Insurance Refund Specialist

Insurance Refund Specialist

Insight Global HealthcareAnnapolis, MD, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Must-have :

At least 1 year of experience in hospital billing.

Previous billing / accounts receivable systems experience.

  • Strong communication skills.

Job Description :   Insight Global is seeking 1 Insurance Refund Specialist to support the Patient Financials Team for a large healthcare system based out of Annapolis, MD. This person is required to be on-site three days a week and is required to perform the following duties :

Credit Work Queue Management

Work daily on patient credit queues, processing an average of 30 accounts per day, with potential spikes up to 100+ due to large payments.

  • Ensure timely resolution of credit balances and maintain queue hygiene.

    • Insurance Credit Processing

    Handle insurance overpayment requests received via email, mail, or fax.

  • Prioritize daily processing of these requests and coordinate with insurance companies directly via email, fax, and phone.

    • Vendor & Payor Coordination

    Collaborate with contracted vendors (e.g., Aetna, Cigna, BCBS) and non-contracted third-party payors.

  • Primary vendor contact includes Cotivity for insurance credit handling.

    • Refund & Payment Posting

    Process electronic and paper refund checks, document accounts, and complete required paperwork.

  • Post credit card payments from companies and lockbox sources, ensuring lockbox rules are followed (e.g., no insurance or credit card payments posted from lockbox).

    • Banking Correspondence

    Print and sort daily banking correspondence from patient and insurance lockboxes.

  • Distribute documents to appropriate internal teams for further action.

    • Team Collaboration

    Work closely with a team of six, supporting shared goals and assisting peers as needed.

    Company Description

    At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.

    Company Description

    At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.

    serp_jobs.job_alerts.create_a_job

    Insurance Specialist • Annapolis, MD, US