Rental Service Manager

Rental Service Manager

The Rental Service Manager directs, manages and coordinates rental service activities of multiple establishments to install, service, maintain and repair equipment that is rented, leased or sold by performing duties personally or through subordinate supervisors.

What You'll Do

• Establish and maintain service records (either electronic or manual) for all equipment within the rental fleet.
• Set priorities within the shop for all mechanics, and equipment repair to maximize fleet utilization and employee productivity.
• Order and receive spare parts, maintaining adequate inventory levels.
• Allocate parts expense and shop labor to machines through a work order system.
• Review maintenance records to schedule dates for recommended service intervals, (250 hour, 500 hour, etc. PM)
• Train mechanics directly, and routinely schedules manufacturers technical training for individual team member skill enhancement.
• Set up and maintain a supply of "shop tools" for all service personnel use.
• Invoice customers for damages to rental equipment upon approval of Rental Manager.
• Identify other service shops for potential "outsourcing" repair of rental equipment.
• Handle customer service calls for equipment failures, taking appropriate and prompt action.
• Consult with Rental Manager, deciding whether to repair or exchange rental equipment on the job-site.
• Engage in some customer training concerning daily maintenance and safe operation of equipment.
• Notify the customers Rental Application Specialist before billing for damages.
• Establish maintenance and repair standards for each piece of rental equipment.
• Directly supervise up to 15 employees.

What You'll Need

Why Work With Us?

Important Information

While performing the duties of this Job, the employee is occasionally required to sit. The employee is occasionally required to stand; walk and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. The employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions and vibration. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Required travel up to 50%. This position is considered a safety sensitive position. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO / AA