IT Service Desk Technician - Networking

Description

: The IT Field Support Technician provides technical support for end user hardware and software needs, including project-based support onsite. The position provides routine, technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity. In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed while also repairing or replacing defective equipment with support as needed. Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues.◦ Education ▪ Preferred : Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Technology, or related field. ◦ Experience ▪ Required : 6-10 years of experience in healthcare IT support or related field OR Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Technology, or related field. ◦ Skills ▪ Knowledge of computer hardware, including CPU’s, RAM, Hard Drives, etc. ▪ Exceptional written and oral communication skills ▪ Exception interpersonal skills, with a focus on rapport-building ▪ Strong documentation skills ▪ Understanding of TCP / IP based networking ▪ Ability to conduct research into a wide range of computing issues ▪ Ability to absorb and retain information quickly ▪ Ability to present ideas in user-friendly, business-friendly, and technical language ▪ Highly self-motivated and directed ▪ Keen attention to detail ▪ Proven analytical and problem-solving abilities ▪ Ability to effectively prioritize and execute tasks in a high-pressure environment ▪ Exceptional customer service orientation ▪ Experience working in a team-oriented, collaborative environment ▪ Proven leadership abilities ▪ Ability to provide technical guidance and training to junior staff ◦ Licensure / Certification / Registration ▪ N / A