Associate Technical SupportVirtualVocations • Rochester, New York, United States
Associate Technical Support
VirtualVocations • Rochester, New York, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for an Associate Technical Support (TSE).
Key Responsibilities
Provide exceptional customer service and resolve customer concerns in a timely manner
Document interactions and troubleshoot customer issues using remote desktop software
Learn the company's platform and products quickly to provide accurate information to customers
Required Qualifications
1+ years of experience in a customer service role
Good working knowledge of Windows / Mac OS and its components
Strong knowledge of web-browser based technologies
Experience with HRIS, CRM, and / or ATS is a plus
BA / BS, AA or equivalent in Technology and / or related fields is a plus
serp_jobs.job_alerts.create_a_job
Technical Support • Rochester, New York, United States