Associate Site Operations Engineer

Job Title : Associate Site Operations Engineer

Duration : 5 Months

Location : Mountain View, CA 94043 (Hybrid-3 days a week)

Job Description :

As an Associate Site Operations Engineer you will have demonstrated communication skills, an eye to automate and document routine tasks, and display an ability to spot long-term trends in a production web environment to help promote our company's aggressive global growth.

Responsibilities :

• Proactively monitor availability and performance of the client's application stack and infrastructure using key homegrown and commercially available tools.
• Efficiently respond to monitoring alerts, incident tickets, and email / phone / irc requests to NOC operations and triage / escalate issues as needed.
• Adeptly perform application and website troubleshooting to quickly resolve issues per documented procedures.
• Candidly work with SRE and Development teams, as well as coordinate / communicate / manage notifications and updates of issues affecting site availability / performance to customers and executive management
• Effectively ensure smooth and complete handoffs between shifts
• Flexible schedule availability to meet the needs of a 24 x 7 Operations environment, weekends may be required

Basic Qualifications :

2+ years' experience in Unix / Linux system management

2+ years' experience with scripting and automation

Incident Management / customer support engineer / internal support - possible for Saturday or Sunday

Preferred Qualifications :

Effective team player to be able to work closely with peers and other operations or engineering teams

Prior experience in a 24x7 operations environment in a large scale multi-billion dollar company.

Demonstrated organizational skills with ability to multitask in an interrupt-driven, real-time environment

Interpersonal, analytical, and communication skills - both written and verbal

Identifies and automates repetitious tasks and processes to improve issue resolution time.

Documents and streamlines existing processes and implements new processes.

Enhances and / or builds utilities / tools (together with SRE) to increase productivity.

Understanding and programming experience in Java / J2EE applications -

Working knowledge of network concepts, IPv6, TCP / IP stack and common Internet protocols

Suggested Skills :

Automation

Communication

Problem Solving