Analyst EX-Value Added Services Communication Job at WTW in Baltimore

Description

As an Analyst / Communicator within our Communication & Engagement Solutions Community, you will help our clients with communication and engagement strategies, HR and reward communication / digital solutions, and more. You’ll collaborate on cross-functional teams to plan, organize, and successfully deliver on client engagements (including the employee experience, Total Rewards communications, organization transformation, the future of work, AI, wellbeing, benefits and culture) while making sure projects are on time, on budget, and within scope. To be effective in this role, you will need strong business acumen along with confidence to interact with more senior colleagues and key client contacts.

Comfort navigating ambiguity and uncertainty, organized thinking and communication skills, and a willingness to engage in both strategic design and tactical implementation are also critical to success in this position, as well as being a self-starter; willing to take initiative, always thinking ahead, well organized with good time management skills. You will connect solutions across our EX portfolio – including employee insights (listening / surveys, assessments), strategy and change management, behavior change, communications, employee experience software (Embark) and other digital solutions.

Key Attributes

Content Creator and Editor. Takes direction and works with the project team to write and develop client deliverables, ranging from presentations, training modules and videos to emails, promotional marketing materials and guides.

Navigator. Partner with senior colleagues to architect, present and implement clients’ templated and custom benefits communications for a broad range of solutions across the Employee Experience portfolio.

Influencer. Uses highly effective change management and communication skills and experiences to build trust and influence decisions that are critical to achieving the desired outcomes – for the business and clients alike.

Relationship builder. Easily builds rapport with others, quickly establishing a strong sense of confidence and trust.

Knowledge pursuer. Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences.

Calm maker. Guides others through difficult situations and projects with an ability to be unflappable in the face of adversity. Manifests a “Yes! can do” approach to work..

Excellence seeker. Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity. Understands that to hone consulting skills requires seeking, receiving and applying feedback on project work.

Dedicated collaborator. Sees potential and unique strengths of each team member. Values development of people through collaborating, providing two-way feedback, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.

Criteria / Role Expectations

Develop technical knowledge and skills across a variety of industries and human capital areas

Contribute superior work product and consistent project management for assigned projects and follow professional excellence standards

Scopes project work after a client meeting and then solicits and reviews proposals from communication vendor partners

Develops communication production timelines, involving multiple deliverables in highly compressed timeframes. Employs project management skills to juggle multiple projects and keep discreet project components on track and on time, while also updating project leaders on status

Develop and write materials for client employee experience projects, contributing strong writing and editing skills and ensuring employer’s benefits are accurately described

Act as liaison with internal support staff and the client to ensure data and materials are transmitted accurately, deadlines are clear, meetings are scheduled, and communication is consistent

Feels comfortable reaching out to a project leader when help is needed.

Contribute to new business development by drafting statements of work, project plans and budgets

Contribute to the development of intellectual capital, new tools and approaches

Qualifications

Knowledge of current communication and change management trends, marketing and technology (digital and social media), and proven ability to apply that knowledge to client-focused solutions

A professional presence with strong written, web and oral communication skills, demonstrating creativity and technical expertise

A detail orientation and ability to work in a fast-paced environment

Ability to manage competing priorities and carry out well-defined assignments according to established guidelines with little to no supervision

Ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges

Ability to draw conclusions from data in a logical, systematic way

Strong project management, analytical, and interpersonal skills

Understanding of agile principles and design thinking

Availability to travel on an as-needed basis

Bachelor’s degree in liberal arts, graphic design, business or technology, communications or marketing

This position will remain posted for a minimum of three business days from the date posted or until a sufficient / appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements for various state / local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role base on several factors, including but not limited to location of the role, individual qualifications, education / profession certifications, experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $60,000 to $80,000 per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply) :

Health and Welfare Benefits : Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work / Life Resources (including Employee Assistance Program)

Leave Benefits : Paid Holidays, Annual Paid Time Off (includes paid state / local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https : / / cdn-static.findly.com / wp-content / uploads / sites / 1862 / 2023 / 01 / 31091722 / Washington-State-Time-Off.pdf)

Retirement Benefits : Contributory Pension Plan and Savings Plan (401k)

EOE, including disability / vets

Same Posting Description for Internal and External Candidates

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