Data Services Specialist
VirtualVocationsSpringfield, Massachusetts, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Data Services Generalist to support customer data needs across the lifecycle, focusing on both new customer implementations and ongoing data services.
Key Responsibilities
Guide customers through the data onboarding process, including data integration and platform configuration
Monitor, troubleshoot, and escalate data issues during implementation, ensuring a seamless customer experience
Provide exceptional customer support regarding ongoing data needs through various communication channels
Required Qualifications
2-3 years of experience in customer-facing data support
Knowledge of EdTech data, including rostering, demographics, and assessment data
Proficiency in Microsoft Excel
Ability to translate technical concepts for non-technical users
Comfortable working in a dynamic, fast-paced startup environment
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Service Specialist • Springfield, Massachusetts, United States
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