Assistant Front Office Manager

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Take the next step in your hospitality career with Pyramid Global Hospitality, a company that values its people and a culture of service, teamwork, integrity and results.

Overview

The Assistant Front Office Manager reports to the Front Office Operations Manager. Responsibilities include training, scheduling, coaching, disciplinary action, conducting meetings and assisting in leading a team of approximately 6-10 front desk agents, PBX agents and night auditors, as well as providing additional support to the valet, bellman, gift shop and concierge. The AFOM must promote a positive work environment as well as a strong sense of unity and teamwork.

Essential Job Functions

• The AFOM is the direct supervisor for front desk agents, PBX agents and night auditors.
• Must work as scheduled to supervise the front office. Manage guest arrival and departure process, ensure necessary guest information is collected and provide instruction to associates as needed.
• Enforce all current SOPs and hotel policies. Create new SOPs as needed.
• Maintain proper inventory of all supplies necessary for the front desk. Submit all purchase orders and check requests while adhering to proper budgetary guidelines.
• Solicits advice from other departments concerning the operation of the bell staff department to identify problem areas and / or improve services.

The AFOM will act as additional management support for the valet, bellman, concierge and gift shop.

Qualifications

Compensation

The compensation for this position is $65,000.00 / Yr. based on qualifications and experience.

Seniority level

Employment type

Job function

Location : St. Michaels, MD (as listed in posting). Referrals increase your chances of interviewing at Pyramid Global Hospitality.

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