Support Flex Associate

Join to apply for the Support Flex Associate role at Belk

At Belk we have a vision to reimagine the department store. As a Support Associate, you will provide outstanding customer service to each and every customer, display a passion for retail and fashion, adapt to change efficiently, continually seek to learn about Belk's merchandise, and have an awareness of industry technology. You will ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customers, and encourages purchase. Most importantly, you will work closely with a team that cares for our customers in an environment where we thrive by winning together.

Job Functions

• Proactively greet and engage customers warmly with a smile.
• Support the store to meet or exceed its customer service goals.
• Handle each customer transaction in a professional and friendly manner.
• Thank each customer by name following a purchase.
• Offer assistance to the customer proactively and without prompt.
• Use suggestive selling techniques with all customers.
• Meet or exceed solicitation goal for Belk credit Rewards program.
• Meet or exceed Clienteling goals, where applicable.
• Understand Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com.
• Use mobile devices to complete a sale (where applicable).
• Use Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience.
• Use the Belk App and inform customers about the Belk App to enhance their shopping experience.
• Use the Belk website to look up merchandise and complete in-store orders for customers.
• Work professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
• Maintain Belk professional dress standards and appearance.
• Maintain floor and stock areas consistent with store standards.
• Support the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department.
• Follow the ROCC Dock process.
• Ensure timely setup including signage for promotional events.
• Follow procedures for all systems including counts, markdowns, re-tickets, and inventory control.
• Comply with store policies including, but not limited to, those concerning attendance and tardiness.
• Accept additional duties or share responsibilities during busy times and / or as requested by Sales Team Manager.
• Assist Operations teams with all non-sell duties as assigned by Sales Team Manager.

Education / Experience Requirements

Knowledge & Skills

Physical Requirements

Accessibility Guidelines

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We Are An Equal Opportunity Employer. Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin / ancestry, citizenship, disability, genetic information, veteran status, or any other basis prohibited by law.

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