Patient Accounts Representative Ii
Job Summary
The Patient Accounts Representative II serves as a subject matter expert in ensuring timely review, collection, data entry for billing and coding claims for payor and patient accounts. Patient Accounts Representative II ensures patient registration during check-in / check-out services, monitors phone traffic and schedules office visits.
Essential Functions
- Promptly and positively greets patients and families, while assuring an efficient check in process and telephone encounters, according to pre-established practice guidelines.
- Collects applicable co-pays at time of service.
- Posts payments to patient accounts; ensures reconciliation / balance of deposits / cash drawers daily.
- Verifies accurately entering essential patient information and insurance into the hospital registration and scheduling system.
- Enters codes accurately.
- Assists with referrals as needed.
- Supports the daily maintenance of patient records and provider schedules while following HIPAA guidelines.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
H.S. Diploma or GED preferred1-2 years experience in physician clinic office or other health-related field preferred1-2 years experience with healthcare billing preferredKnowledge, Skills and Abilities
Customer ServiceAbility to work independently and in a fast-paced environment.Strong interpersonal skills for interacting with staff and visitorsStrong multi-tasking and organization skills to balance and prioritize work.Strong computer skillsAbility to resolve problems with minimal assistance.Knowledge of insurance procedures