Operations Manager

Operations Manager

The Operations Manager reports to the site GM / Director and is responsible for fulfillment operations, including mentorship of a team and the lifecycle of products within their department or area. This includes all aspects related to Safety, Quality, & Productivity. The Operations Manager directs the daily activities of Inbound and / or Outbound operations, which may include receiving, picking, packing, & shipping processes. The Operations Manager must partner closely with Planning and Forecasting teams to translate overarching business goals into specific shift plans for execution. The Operations Manager ensures the team will perform in ways that exceed the Clients' expectations, while exemplifying company values and culture.

Key Responsibilities :

• Manage safety, quality, productivity, and customer delivery promises
• Support, mentor, and motivate your salaried and hourly workforce
• Responsible for the overall operational execution of the product life cycle within the department
• Partner with building leadership to scale the warehouse team based on business demand and forecast
• Ensure proper handling of all inventory movements & transactions
• Optimize space and capacity in a large fulfillment center environment
• Ensure adequate staffing, equipment, and space utilization to fulfill production goals during peak holiday weeks and non-peak periods.
• Develop detailed operations plans and schedules for peak periods based on high-level parameters provided by upper management.
• Plan resources (both equipment and staff) to meet growth requirements
• Manage and develop the team to optimize productivity and promote growth
• Develop, implement, and facilitate processes that focus on achieving measurable improvements to safety, operational efficiency, inventory management, quality, order accuracy, and on-time delivery
• Maintain environmental, safety, and other relevant regulatory compliance
• Work with other managers to continuously improve policy, procedures, practices, and training
• Ensure the accurate and timely preparation of reports regarding daily and weekly operations
• Provide excellent service to all internal and external customers
• Actively participate in LEAN programs within the facility, including standardized work, visual management, and 5S

Qualifications :