Talent.com
Connected Customer Supervisor

Connected Customer Supervisor

Floor & Decor HoldingsMobile, AL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Connected Customer Supervisor

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.

Successful connected customer supervisors are :

  • Team builders
  • Customer service champions
  • Detail oriented and highly organized
  • Excellent communication and listening skills

Minimum eligibility requirements :

  • Minimum of (1) year of customer service / cashier supervisory experience or 4 years of customer service experience
  • High school diploma and / or GED
  • Minimum of (2) years of computer experience in a work environment
  • Essential job functions :

  • Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
  • Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
  • Lead inventory management and accuracy throughout the store
  • Process customer refunds and exchanges according to established guidelines
  • Oversee signage updates and price changes for store SKU's
  • Assist customers with product selection and answer product related questions
  • Partner with management to determine which products need SKUs, price changes and need to be returned
  • Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
  • Review shipping and receiving documents for accuracy
  • Audit reports including inventory control, return of sale, and void reports
  • Monitor incoming and outgoing trucks logs
  • Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM / Store Manager and Operations Manager
  • Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
  • Return products to the correct in store location after customer merchandise returns
  • Clean and stock products according to Floor & Decor's standards
  • Point of contact for e-commerce team members to contact regarding inventory availability in the store
  • Responsible for supervising inventory movement within the store
  • Available to open and / or close store in an effective manner
  • Benefits offered :

  • Based on eligibility our associates may opt into benefits coverage.
  • 401k
  • Bonus opportunities at every level
  • Working conditions (travel & environment) :

  • While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
  • Potential car travel to other stores for support
  • Flexible hours to fit around your schedule
  • On the job training
  • Opportunity for advancement
  • Our people are our most important asset and we pride ourselves in teamwork
  • Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.
  • Physical / sensory requirements :

  • Ability to lift 25 pounds or more on a consistent basis.
  • Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Note : Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

    Store Hours

    Monday - Friday 7 : 00 AM - 8 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Pickup Hours

    Monday - Friday 7 : 00 AM - 7 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • 80 hrs. annualized paid vacation (full-time associates)
  • 4 paid holidays per year (full-time hourly store associates only)
  • 1 paid personal holiday of associate's choice and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
  • Equal Employment Opportunity

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

    This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

    serp_jobs.job_alerts.create_a_job

    Supervisor Connected Customer • Mobile, AL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Greeter

    Greeter

    WalmartChunchula, AL
    serp_jobs.job_card.full_time
    As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store.Your warm and friendly demeanor will create a welcoming atmosphere and set the tone for a posit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Associate

    Customer Service Associate

    Southeastern GrocersFairhope, AL, US
    serp_jobs.job_card.full_time
    The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Associate

    Customer Service Associate

    Wawa, Inc.Robertsdale, AL, US
    serp_jobs.job_card.full_time
    The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register du...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Online Survey Taker. Earn up to $25 per survey. - Remote

    Online Survey Taker. Earn up to $25 per survey. - Remote

    Earn HausBay Minette, Alabama, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Work From Home

    Work From Home

    Remote JobsGrand Bay, AL
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Shopper Team Member

    Shopper Team Member

    AmazonChunchula, AL
    serp_jobs.job_card.full_time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Facilities Coordinator

    Facilities Coordinator

    Newbury Residential, Inc.Robertsdale, AL, United States
    serp_jobs.job_card.full_time
    Oversee and coordinate all facets of maintenance operations, including work order completion, preventative maintenance schedules, unit turnovers, and emergency repairs to ensure prompt, high-qualit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Aldi Team Member

    Aldi Team Member

    AldiLoxley, AL, United States
    serp_jobs.job_card.full_time
    Working Wednesday, Thursday, Friday, Saturday and Sunday; off on Monday and Tuesday.Working Friday, Saturday, Sunday, Monday and Tuesday. off on Wednesday and Thursday.Three-week rotating schedule ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Service Manager (Orange Beach)

    Customer Service Manager (Orange Beach)

    Beachball PropertiesOrange Beach, AL, US
    serp_jobs.job_card.full_time +1
    Beachball Properties is a family-owned and operated vacation rental agency servicing the Gulf Coast.Specializing in family-friendly rentals in Gulf Shores, Fort Morgan, and Orange Beach, Alabama, w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Circle KOrange Beach, AL, US
    serp_jobs.job_card.full_time
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Tax Associate

    Tax Associate

    IntuitWilmer, AL, United States
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Work From Home

    Work From Home

    Kelly ServicesGrand Bay, AL
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Work From Home roles at Kelly Services cover various positions that support the company's operations remotely.Responsibilities and qualifications will vary depending on the specific role.Complete t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Journeyman Quality Assurance Specialist

    Journeyman Quality Assurance Specialist

    Decision PointBayou la Batre, AL, United States
    serp_jobs.job_card.full_time
    Journeyman Quality Assurance Specialist.DecisionPoint Corporation is seeking a.Journeyman Quality Assurance Specialist.Coast Guard Waterways Commerce Cutter (WCC) Project Management Support Service...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Aldi Store Associate

    Aldi Store Associate

    AldiLoxley, AL, United States
    serp_jobs.job_card.full_time
    Our warehouse operations make sure that products are properly received, selected and delivered to our stores for our ever-growing number of customers to enjoy. While not guaranteed, on average our w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Rebar Project Manager - Mobile, AL Market

    Rebar Project Manager - Mobile, AL Market

    Nucor Harris RebarCreola, AL, US
    serp_jobs.job_card.full_time
    Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Maintenance Supervisor

    Maintenance Supervisor

    Newbury Residential, Inc.Robertsdale, AL, United States
    serp_jobs.job_card.full_time
    Oversee and coordinate all facets of maintenance operations, including work order completion, preventative maintenance schedules, unit turnovers, and emergency repairs to ensure prompt, high-qualit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    County Meter Reader

    County Meter Reader

    Meter ReaderChunchula, AL
    serp_jobs.job_card.full_time
    Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used, cleaning of meter boxes, and removal of vegetation impeding access to meters...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Cashier I - PT

    Store Cashier I - PT

    TravelCenters of AmericaGrand Bay, AL, US
    serp_jobs.job_card.full_time
    Travelcenters Of America Cashier.There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our trav...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30