Record Documentation Supervisor (CSS4)

Government JobsOlympia, WA, US

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Record Documentation Supervisor

The Department of Licensing (DOL), part of the State of Washington, is seeking a Record Documentation Supervisor to assist in leading the Record Documentation Unit. At DOL, we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

If you are skilled in managing competing priorities and are ready to lead a dynamic team, we encourage you to apply today!

As the Record Documentation Supervisor, you will have the opportunity to support your team while contributing to a culture where employees feel valued and respected. Relying on your attention to detail, you will ensure balanced workloads and review your team's completed work for accuracy. With a people-centered approach, you will provide consistent feedback, coaching, and assistance to your staff as they provide excellent customer service by ensuring our records are accurate. Your work in this role will have a direct impact on our ability to fulfill our purpose of helping every Washington resident live, work, drive, and thrive.

Some of what you will do :

Plan, assign and review the work of staff.
Evaluate employee performance and prepare performance assessments.
Assess training needs of staff and arrange or provide instruction.
Assist in interpreting licensing laws, federal regulations and guidelines, WACs, internal policies and procedures.
Respond to inquiries and complaints about licensing laws and agency policies and procedures received from the public, elected officials, law enforcement, courts, and federal and state agencies.

What you will bring :

Six (6) years of experience providing assistance to clients / customers regarding inquiries, complaints or problems.

Experience must include :

One (1) year of experience leading and mentoring teams which could include coaching performance, training, assigning and reviewing work and corrective action conversations.

Three (3) years of experience providing service to customers on the phone or in person, where explaining rules, policies, and / or procedures are regular daily functions. Must include frequent application of technologies to ensure professionalism and mutual understanding

Three (3) years of experience with Microsoft Suite office products including Excel, Word, Outlook, and Teams.

Experience can be gained concurrently.

What may set you apart :

One (1) year of experience supervising staff including coaching, mentoring and training, assigning and reviewing work, monitoring leave, and corrective action.

Experience interpreting laws, regulations, rules, policies and law codes.

Experience working in DRIVES, and / or other user-interfaced web-based applications, and retrieving data from unique department databases, systems, or applications.

Experience managing and navigating work teams through organizational change.

Additional Requirements of Employment :

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to ensure that people with disabilities are provided reasonable accommodations.

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Supervisor • Olympia, WA, US

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