Customer Service Representative

Dalton Owen Agency LLCKansas City, MO, US

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Job Description

As a Customer Service Representative at American Family Insurance, you will be the first point of contact for clients, providing exceptional service and support for all their insurance needs. You will assist with claims, billing, policy changes, and general inquiries, while also actively contributing to agency growth by selling new business and expanding coverage for existing customers. Your role is vital to maintaining positive relationships and supporting the agency's success.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Deliver exceptional customer service to clients in-person, over the phone, and via email.
Handle a wide range of customer needs, including claims assistance, billing inquiries, policy changes, endorsements, and general account maintenance.
Accurately process policy updates and changes in agency systems.
Contribute to agency growth by selling new business and expanding coverage for existing customers.
Guide customers through claims reporting and follow-up, ensuring clear and timely communication.
Document all customer interactions and transactions according to agency procedures.
Educate clients about American Family Insurance products, coverage options, and available discounts.
Collaborate with agency team members to resolve customer concerns and ensure a positive experience.
Stay current on American Family Insurance products, procedures, and compliance requirements.
Participate in ongoing training and development opportunities provided by the agency and AmFam.

Requirements

Bilingual skills (Spanish / English or other languages) are a major plus.

Property, Casualty, and Life insurance licenses are a major plus; willingness to obtain licenses if not currently held.

High school diploma or equivalent required; associate or bachelor's degree preferred.

Previous experience in customer service, insurance, or a related field strongly preferred.

Excellent verbal and written communication skills.

Strong interpersonal skills and a genuine desire to help others.

Ability to handle multiple tasks and prioritize in a fast-paced environment.

Proficient in basic computer applications (Microsoft Office Suite, email, data entry).

Ability to work in-office during regular business hours.

Must maintain confidentiality and adhere to company privacy standards.

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Customer Service Representative • Kansas City, MO, US