Vice President, General Manager (Waco)

The Vice President, General Manager is responsible for providing leadership for the assigned local market. This role focuses on driving market performance, strengthening community and government relationships, and overseeing technical operations to ensure service reliability and operational excellence. The VP will serve as a key representative of the company in the local market and will report directly to the President, General Manager for the Region.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.

We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customersdelivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discountsensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

This position is located in Texas and any candidate would need to relocate to the Austin / San Marcos, Dallas or Houston area.

A Day in the Life of a VP, General Manager :

Provide leadership and oversight for the assigned market, ensuring operational alignment with region and corporate goals.

Support regional financial performance through targeted initiatives focused on revenue growth, cost efficiency, and customer satisfaction.

Collaborate with regional leadership and corporate strategy teams to implement business plans tailored to local market dynamics.

Monitor local market trends, customer needs, and competitive activity to inform tactical decisions.

Represent the company in local and regional government affairs, maintaining strong relationships with elected officials, regulatory bodies, and industry associations.

Serve as a visible leader in the community, fostering partnerships with local organizations and stakeholders.

Oversee operations within the market, ensuring infrastructure reliability, service quality, and operational efficiency.

Partner with engineering and network operations teams to implement upgrades, resolve issues, and maintain service standards.

Lead and monitor technical performance metrics and drive continuous improvement initiatives.

Ensure compliance with technical and safety regulations and standards.

Lead and manage local sales and service teams in achieving performance goals and delivering a superior customer service experience.

Act as a point of escalation for significant customer issues and ensure timely resolution.

Facilitate communication between local teams and corporate leadership to alignment and transparency.

Champion community engagement initiatives and represent the company at public events and forums.

Support employee development and retention through coaching, mentoring, and recognition.

Actively support, promote, and advance all aspects of Astounds Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard and empowered

Other duties as assigned

What you Bring to the Table :

Education :

Bachelors degree in Business Administration, Management, or a related field required.

Experience :

Minimum 10 years of progressive leadership experience, including 5+ years in a senior operational, sales, or technical role within the telecommunications or related industry.

Experience working with government entities and community organizations preferred.

Experience overseeing technical operations or infrastructure in a service-oriented environment preferred.

Knowledge, Skills & Abilities :

Strong understanding of local market dynamics, technical operations, and regulatory environments.

Proven ability to build and maintain relationships with government officials and community leaders.

Excellent communication, negotiation, and interpersonal skills.

Ability to lead cross-functional teams and drive results through influence and collaboration.

Strategic thinker with strong analytical and problem-solving capabilities.

Commitment to fostering an inclusive and engaging workplace culture.

Residency within or willingness to relocate to the assigned market.

Were Proud to Offer a Comprehensive Benefits Package Including :

401k retirement plan, with employer match

Insurance options including : medical, dental, vision, life and STD insurance

Paid Time Off / Vacation : Starting at 80 hours per year, and increases based on tenure with the organization

Floating Holiday : 40 hours per year

Paid Holidays : 7 days per year

Paid Sick Leave : Astound allows a number of paid sick hours per calendar year and varies based on state and / or local laws

Tuition reimbursement program

Employee discount program

Benefits listed above are for regular full-time position

Base Compensation :

The base salary range for this position is

$280,000-$400,000

annually plus opportunities for bonus and benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Our Mission Statement :

Take care of our customers

• Take care of each other
• Do what we say we are going to do
• Have fun

Diverse Workforce / EEO :

Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.

Discrimination of any kind has no place here.

We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only) :

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only) :

https : / / www.astound.com / wp-content / uploads / 2023 / 09 / CCPA-Employee-Privacy-Notice.pdf

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the

Know Your Rights

notice from the Department of Labor.