Supervisor Epic : Tapestry

Epic Solutions Supervisor

Under the general direction of Medstar Information Services Leadership supervises assigned staff for Epic solutions in the design, analysis, implementation, and maintenance of Epic solutions and related third-party integrated applications. Supervises requirement definition, process and use documentation, product testing, product troubleshooting, product upgrades, and report development. Manages vendor relationships. Recommends product strategy.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.

Delegates and provides feedback and coaching regarding work assignments to Epic application support team members.

Supervises day-to-day tasks and provides leadership for assigned team members. Trains, orients, assigned department staff. Performance management planning evaluate performance. Makes recommendations for personnel actions. Maintains ongoing communication with staff to review programs, provide feedback, discuss new developments, and exchange information. Coaches and mentors application support staff members. Provides leadership by example.

Participates in recruitment activities, coaches and develops talent for assigned team, including performance management.

Performs tasks as required to back up and / or monitor application assets to ensure continuity in service. Responsible for ongoing improvement / enhancement of application asset monitoring.

As required, monitors and tests the ongoing production performance to ensure appropriate operations in terms of response time and storage capacity. Monitors new release features and relevance to MedStar business needs and determines if or when to upgrade. Makes recommendations to clients for operational improvements. Proactively identifies the need to upgrade the supporting infrastructure.

Coordinates vendor resources in the implementation of new software, and / or application upgrades and enhancements. Under the direction of sr. leadership, ensures contracts are administered according to expectations.

Responsible for training associates in the design and development of user and application support documentation to facilitate optimal use of applications according to standards and guidelines. Makes required updates to support documentation ensures documents are in designated documentation repositories.

Designs, coordinates and conducts the testing of software updates / fixes and routine maintenance for Epic solutions. Validates that systems operate and perform properly through the implementation of controlled unit, system, integration, and volume testing. Recommends alignment of resources and plans to meet application / user needs.

Designs and leads the implementation of improvements, enhancements, to Epic modules and specific integrated third-party solutions. Responsible for executing project tasks including development of project work plans, resource plans, schedules, costs, administrative reports, and acceptance criteria. Leads the requirements analysis, functional specification definition and design processes, and implementation and testing of enhancements. Evaluates and provides technical direction to Information Systems associates and user departments.

Depending on scope of responsibility, develops reports, trains associates in the development of ad hoc and standard reports using system report writer or other tools to meet customer needs. Assists and guides users in developing ad hoc reports. Evaluates report requests against reporting definitions.

Documents current business processes to aid in the process redesign. Revises or develops new business processes which utilize the capabilities provided by new information technology and provide optimal benefit to the organization in terms of increased efficiency, accuracy, and effectiveness of the process.

Provides support to customers within and beyond the corporate organization in the implementation and operational use of Epic applications. Coordinates / facilitates successful resolution to user issues, problems and requests. Serves as liaison between application and technical IS groups and user community, and stays knowledgeable of healthcare trends, issues, and initiatives in order to provide comprehensive and quality solutions to the user community.

May lead special projects. Responsible for developing and maintaining project documentation according to PMO standards. Mentors in management of application tasks and / or projects using advanced project management principles and tools.

Responsible for the integration of applications within and beyond the corporate computing environment. Mentors associates in support processes.

Responsible for the management of database(s) and applications. Evaluates database design and development, and software maintenance activities and implement recommendations for performance improvements. Responsible for the periodic review of software with customers and vendors to evaluate software utilization and effectiveness.

Serves as a subject matter expert in current technology, trends, and developments in the healthcare industry. Serves as a resource and mentor for the IS department and customers. Serves as an expert in problem analysis in support of decisions and planning within the enterprise application service area. Analyzes the impact of application modules on departments. Develops solutions to meet project objectives. Coordinates vendors, Information Services associates, and users in troubleshooting problems and resolving software or procedural issues. Expert and mentor in problem analysis.

Skilled in delivering verbal and written presentations in diverse group settings. Demonstrates ability to align presentation tools with the audience to ensure and enhance effective communication. Actively participates in and / or leads meetings, committees, task forces, and / or multi-disciplinary quality and service improvement teams as a subject matter expert.

Supervises the day-to-day operations of the application support group in a geographic area. Assures timely and professional customer service relative to the application.

Required on-call support to include weekdays, evenings, weekends, and holidays. Frequency of rotation will vary depending on need / size of department. Must be willing to carry a cell phone and be available for 24 x 7.

Minimum Qualifications

Education

• Bachelor's degree in Computer Science or related field required
• One year of relevant education may be substituted for one year of required work experience.

Experience

Licenses and Certifications

Knowledge, Skills, and Abilities

This position has a hiring range of $95,014 - $182,124