Supervisor, Food Services -Per Diem

Food Production Supervisor

Supervises and provides operational leadership in planning, organizing, directing, controlling and evaluating the day-to-day operational functions related to the Food Production area to ensure effective and efficient delivery of services and / or achievement of business results. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and / or system standards, policies and procedures and applicable laws and regulations. Identifies and implements cost savings and best practices, using Lean or other process improvement methods and concepts. Collaborates with others to coordinate services, streamline work flow, standardize procedures, and / or drive positive outcomes.

JOB ACCOUNTABILITIES :

• OPERATIONS : Supervises the day-to-day Food Production operations and resources, to ensure effective and efficient delivery of services and / or achievement of business results. Makes daily rounds with staff to ensure staff have appropriate tools and resources. Conducts service recovery when necessary. Works with employees to assure food is prepared, served and stored in a safe and sanitary manner as outlined in the department policy and procedure manual. Serves as a resource to team to remove barriers hindering process improvement and efficiency, provides direction for issue / problem resolution and responds timely to escalated issues. Develops and implements standard work, processes and workflows to ensure effective and efficient operations while soliciting feedback from staff. Leads continuous improvement efforts using Lean or other process improvement methods and concepts, and implements recommendations. Implements and enforces adherence to department, affiliate, operating unit, and / or system standards, policies and procedures and applicable laws and regulations. Ensures appropriate records are maintained for documentation and audit purposes. Promotes efficient and effective communications between departments and / or business teams to improve and standardize work flows. Identifies areas of non-compliance or vulnerability, developing, recommending and implementing corrective action plans to address or minimize risk. Communicates priorities and operational objectives to ensure business results are achieved. Keeps leadership informed of operations, and escalates complex issues requiring higher level direction. As necessary, responds to emergencies and / or calls from staff after regular operating hours. During peak periods, may perform tasks to assist team in achieving business results. May assume responsibilities of one-up leader role during his / her absence.
• PEOPLE : Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork. Supervises assigned staff, makes or provides input into hiring and termination decisions, develops work schedules, and reviews and approves timekeeping records. Sets and maintains expectations with all direct reports, and holds individuals and work teams accountable. Evaluates staff performance and recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and / or performance improvement plans to achieve desired performance. Works with leadership when major disciplinary action is necessary and, if appropriate, in consultation with Human Resources. Provides opportunities for career development, role expansion, and cross-training. Develops department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs. Conducts staff meetings for informative and educational purposes. Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or recommending the initiation of investigative procedures. May consult with Human Resources or Compliance to determine appropriate course of action. Ensures staff maintains current and appropriate professional credentials. Establishes a safe work environment for employees by ensuring safety-related training and equipment maintenance occur regularly and as needed.
• FINANCIAL MANAGEMENT : Assists in meeting financial targets by effectively managing and utilizing personnel and resources. Manages and monitors staffing to minimize labor costs. Monitors expenses and works with leadership to develop and implement corrective actions plans to address unfavorable variances. May participate in the operating and capital budgeting process. Monitors staff productivity, ensuring optimal use of resources and makes appropriate changes in response to fluctuations in workload.
• PLANNING : Communicates department, affiliate, operating unit and system goals to staff, helping staff understand impact on operations and resources. Provides input to leadership on current and future personnel needs to meet operational demands. May prepare reports and / or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.

EDUCATION : HS Diploma or General Education Diploma (GED)

CERTIFICATION & LICENSURE : SS-Serve Save Certified Upon Hire Certified Dietary Manager

TYPICAL EXPERIENCE : 5 years of recent relevant experience.

SKILLS AND KNOWLEDGE : Demonstrated knowledge of food service and food production including receiving of food and non-food supplies and cleaning and sanitation of equipment, storage and work areas, inventory control, and profit and loss statements. Demonstrated knowledge of catering service, menu planning, and scheduling Knowledge and understanding of applicable local, state, and federal laws, regulations and requirements relating to Food Services. Demonstrated leadership skills, including team building, and coaching / mentoring with the ability to motivate and engage others. General understanding of department operations and workflows and how department's process / workflow impacts other department operations. Verbal and written communication and interpersonal skills. Ability to handle difficult circumstances and make sound business decisions with little direction. Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities. Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service / achieving business results. Demonstrates commitment to providing exceptional customer service and responding to customer needs / requests in a prompt, courteous manner. Demonstrates ability to work / interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment. Ability to use essential software and applications associated with the role's duties and responsibilities.

PHYSICAL ACTIVITIES AND REQUIREMENTS : See required physical demands, mental components, visual activities & working conditions at the following link : Job Requirements

Job Shift : Varied

Schedule : Per Diem / Casual

Shift Hours : 8

Days of the Week : Variable

Weekend Requirements : Every Weekend

Benefits : No

Unions : No

Position Status : Non-Exempt

Weekly Hours : 0

Employee Status : Per Diem / Casual

Sutter Health is an equal opportunity employer EOE / M / F / Disability / Veterans.