Installation & Service Manager

Installation & Service Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally.

The Installation & Service Manager is responsible for overseeing the installation, training, service, and support of Micro Weigh Systems (MWS), Pro Control Batcher, Pro Control Parlor, Dairy Chemical Mixer (DCM), and Water Treatment. A primary focus of this role is developing and maintaining a highly skilled, efficient, and scalable team that can meet the increasing demands of a growing customer base while consistently delivering exceptional service. The Manager must ensure the team is equipped with the necessary training, tools, and processes to operate at peak performance, while fostering a culture that embraces change and continuously optimizing workflows to drive efficiency, adaptability, and innovation.

This role also plays a critical part in ensuring that MWI Production Animal Operations is recognized as the employer of choice, fostering a positive, supportive work environment that attracts and retains top talent. Collaboration is key, as the Manager must work closely with other teams to understand customer needs, respond to evolving demands, and align support efforts with broader organizational goals. The Manager is also responsible for establishing and monitoring KPIs that measure team performance, customer satisfaction, and operational efficiency, holding the team accountable to these metrics. Additionally, they must remain open to change by continuously evaluating and integrating new technologies, tools, and processes to enhance the team's capabilities and maintain a competitive edge in service delivery. This role is critical to ensuring the team is prepared to scale efficiently, adapt to change, and deliver outstanding service as customer needs and industry trends evolve.

Responsibilities include :

• Leading the Automation Integration and Support teams.
• Strategically improving service and training.
• Working closely with other teams to understand customer needs.
• Enhancing training programs.
• Maintaining an office to field ratio of 80 / 20.
• Managing team resources.
• Establishing and enforcing customer service standards.
• Improving service quality.
• Facilitating positive interactions with customers.
• Monitoring key performance indicators.
• Maintaining clear communication.
• Preparing reports on department performance.
• Providing guidance and support.
• Overseeing inventory accuracy.

Experience :

Education :

What Cencora offers :

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.