Compliance Governance & Operations Manager
At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program it's about creating a culture of compliance that will cascade throughout the organization.
The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future. Beyond technical expertise, we're looking for someone with an entrepreneurial mindsetsomeone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the US Compliance team redefines the bank's compliance program and structure. Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards.
The Compliance Program Management (CPM) team provides governance and oversight for central elements of the Global Compliance Program, including transformation and technology initiatives. Reporting to the Senior Manager, CPM, the Manager ensures regulatory compliance issues are managed across the enterprise and is responsible for the development of oversight activities that govern and support the identification, assessment, monitoring, and reporting of issues. Key responsibilities include :
- Lead and strengthen the development of governance and control activities to help monitor and track regulatory compliance issues across Compliance.
- Become an eGRC subject matter expert to provide support / assistance to Compliance Units in navigating the Issues Management workflow (i.e., MERLIN).
- Lead the update of the Enterprise Regulatory Compliance Issues Management Procedures to ensure alignment with the Enterprise Issues Management Framework and Issues Management Standard, audit observations, and general best practices.
- Lead the creation and maintenance of job aids, guidance material, process maps, etc. that support issue identification, assessment, remediation, and closure.
- Develop and enhance oversight processes to monitor the health and effectiveness of control environments across business lines.
- Contribute to the development of escalation criteria and reporting thresholds to ensure timely visibility of significant risks and control gaps to senior leaders.
- Conduct deep dives and investigation into reporting results to determine failure in controls and / or repeat offenders.
- Support Regulatory Compliance Management assessment activities in providing analysis into regulatory compliance issues for the Global Chief Compliance Officer Opinion.
- Support communication and training on issues management.
- Support the closure of findings against the Compliance Issues Management Program.
- Support ad hoc transformation changes and projects / tasks as required.
The Compliance Governance & Operations Manager leads the development and implementation (or lead support) of enterprise Compliance programs, including frameworks, policies, standards, and development of procedures, awareness and specialized training, monitoring, reporting, and information, escalation of issues and events.
Depth & Scope :
Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areasIntegrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operationsInterprets internal / external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or servicesActs as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialistsLeads cross-functional teams or projects with significant resource requirements, risk and / or complexityIndependently manages end-to-end functional programsUses sophisticated analytical thought to exercise judgement and identify solutionsSolves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutionsImpacts the achievement of sub-function or business line objectives within the area they are accountable forWork is guided by policies and industry standards / methodsCommunicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholdersWorks autonomously as the lead and guides others within area of expertiseEducation & Experience :
Undergraduate degree or equivalent work experience7+ years of experiencePreferred Skills :
Must have work experience in Compliance, Legal, Risk Management, Technology, or Internal Audit is preferred.Excellent communication skills including written and verbal skills must be comfortable presenting in front of executives and large audiences.Self-starter, ability to lead, plan, execute, and deliver under minimal supervision.Knowledge of the Issues Management module in MERLIN is a plus.Interest in data and drawing out insights and themes.Proven relationship management skills and must be a strong team player.Flexibility to quickly adapt to changing and ambiguous initiatives or requirements.Ability to exercise sound judgment in making decisions. Demonstrate analytical and problem-solving skills to think critically and make informed recommendations.Must be highly organized and have excellent time management.Creative in solutioning with a strong attention to detail.Proficient in MS Office Applications (specifically Excel, PowerPoint, and Visio).Undergraduate or post graduate degreeA minimum of 4 years of relevant work experience (post-degree)Customer Accountabilities :
Works with Compliance partners and other related groups (such as Legal and Risk) to support creation of documentation and reports required by external regulatory bodies and TD internal groupsLeads development of team procedures and governance processes and advises the Compliance stakeholders and teams of changes and enhancements to enterprise Compliance programs and requirements and where they may impact in the organizationProvides governance oversight through management of the policy and training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees)Assists Compliance team members in the use of Issues and Events system for tracking and reportingPrepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the Compliance programRepresents CGO as a specialist on internal or external committees as well as on enterprise-wide Regulatory Change Management initiative, as requiredDelivers relevant subject matter expertise and Compliance advice to business Compliance partnersInteracts with control functions within the organizationConducts meaningful research, analysis, and assessment of Compliance program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise Compliance programsParticipates in / manages regulatory examinations and external / internal audits with respect to request for information regarding CGO portfolio; reviewing, packaging and providing information for department executiveShareholder Accountabilities :
Adheres to enterprise frameworks and methodologies that relate to activities for our business areaMakes sure respective programs / policies / practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business prioritiesConsistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriateManages business operations to be in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situationsConducts internal and external research projects; supports the development / delivery of presentations / communications to management or broader audienceConducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs / policies / practicesMonitors service, productivity and assesses efficiency levels within own function and implements continuous process / performance improvements where opportunities existsLeads / facilitates and /