Operator

Job Description

Job Description

Description

The Operator will primarily manage incoming calls effectively in a fast-paced environment while maintaining professionalism and composure. The Operator will provide accurate information and assistance to callers and team members in other departments. In addition, there will be administrative duties including facilitating administrative systems, procedures, and policies.

Key Responsibilities

• Answer multi-line telephone system, determine caller’s needs and route to appropriate department / person
• Handle multiple calls simultaneously while maintaining accuracy, professionalism, and composure.
• Assess and prioritize calls based on urgency and importance
• Transfer calls to the appropriate department / person with accurate, relevant information
• Notate call details, including reason for call, issues raised, and any updated contact information caller provided
• Maintain a high level of service quality and customer satisfaction
• Follow established procedures to assign leads to sales personnel accurately and timely
• Provide callers with information such as company address, company fax numbers, company website and other related information
• Data entry into CRM system
• Assist with other related duties as needed

Skills Knowledge and Expertise

Multitasking – Must have a strong capability to manage multiple tasks and calls simultaneously while maintaining focus and attention to detail.

Sales Acumen – Understanding of sales processes and the ability to support sales efforts effectively through lead assignment and information dissemination.

Communications - Exhibit good listening and comprehension. Express ideas and thoughts in written form. Express ideas and thoughts verbally. Keep others adequately informed. Select and use appropriate communication methods.

Dependability - Commit to doing the best job possible. Follow instruction. Keep commitments. Meet attendance and punctuality guidelines. Respond to requests for service and assistance. Take responsibility for own actions.

Planning & Organization - Integrate changes smoothly. Plan for additional resources. Prioritize and plan work activities. Set goals and objectives. Use time efficiently. Work in an organized manner.

Quality - Foster quality focus in others. Improve processes. Measure key outcomes. Set clear quality requirements. Solicit and apply customer feedback.

Use of Technology - Adapt to new technologies. Demonstrate required skills. Keep technical skills up to date. Troubleshoot technological problems. Use technology to increase productivity.

Work Environment - The working conditions of this position include working in a remote fashion and autonomous environment. The environment must be free of distractions and provide a space to conduct business in a confidential manner. Able to work autonomously as well as collaboratively with team in a remote environment.

Benefits

Medical, Dental, Vision, 401k

Vacation : 2 weeks paid annually, up to 3

Paid Holidays

Annualized Performance Bonus

Work From Anywhere