Troubleshooter II

Posting date : 09 / 30 / 2025

Open Until Filled : Yes

Position Number : 0406600

Position Title : Troubleshooter II

Hiring Range Minimum :

$39.15

Hiring Range Maximum :

$40.22

Union Type : SEIU

SEIU Level : FLSA Status :

Non-Exempt

Employment Category :

Regular Full Time

Scheduled Months per Year :

12

Scheduled Hours per Week :

40

Schedule :

Schedule : Saturday-Wednesday, 7.30am-4.00pm; Thursday / Friday off

Location of Position :

Hanover, NH

Remote Work Eligibility? :

Onsite only

Is this a term position? :

No

If yes, length of term in months. :

n / a

Is this a grant funded position? :

No

Position Purpose :

On both a scheduled, work order basis and in response to emergency, unanticipated building structural, mechanical, electrical, plumbing, fire protection or security system failures or damage, performs maintenance and repair to College academic, administration, and residential buildings, structures, and related fixtures and utilities, using a variety of trade practices associated with occupations such as plumbing, electrical, air conditioning, carpentry and other related trades. Works with the best interests of the customer and college in mind while working to exceed customer expectations.

Required Qualifications - Education and Yrs Exp :

High School plus 5+ years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities :

• Five- plus years of experience and knowledge with MEP, controls, good decision maker and communicator under pressure, able to work under all types of weather conditions. Examples of knowledge include the following : Refrigeration cycle (refrigerant and ammonia systems); C hilled Water plant and component operations; Electrical Troubleshooting and repairs; HVAC sequence of operations; Gas / Oil Burners; Building Automation System Control Systems; Fire Alarm Systems; Access Control Systems, including locks & door hardware; Fire protection systems
• Valid driver’s license and must be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy.
• Ability to work calmly in emergency situations.
• Strong customer service orientation.
• Willingness to work overtime and odd shift hours, including split shift, weekends, nights, holidays and other times when necessary.
• Ability to work in confined spaces.
• Able to document and record issues, procedures and follow up,
• Good communication skills both oral and written and basic computer knowledge.
• Strong commitment to a diverse working environment and to serving the needs of a large and diverse community.

Must have successfully completed the following training prior to performing work to which the training relates :

Preferred Qualifications :

Department Contact for Recruitment Inquiries :

Campus Services

Department Contact Phone Number :

Campus.Services.HR@dartmouth.edu

Department Contact for Cover Letter and Title :

John Biele, Electrical Manager

Equal Opportunity Employer :

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check :

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and / or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? :

Yes

Special Instructions to Applicants :

UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING. AFTER ONE WEEK OF POSTING, IF THE POSITION HAS NOT BEEN FILLED INTERNALLY, IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY. OPEN TO UNION MEMBERS.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https : / / policies.dartmouth.edu / policy / tobacco-free-policy

Additional Instructions :

Schedule : Saturday-Wednesday, 7.30am-4.00pm; Thursday / Friday off

#campusServices

Quick Link :

https : / / searchjobs.dartmouth.edu / postings / 79879

Description : Responsibilities

Learning from senior technicians

Learn from Troubleshooter III technician via working with and understanding procedures.

Mentorship

Work with and mentor Troubleshooter I, explaining the procedures being performed and the reasoning behind those actions.

Description : Responsibilities

Work Environment

Description : Responsibilities

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned