Scheduling Coordinator

Scheduling Coordinator

Kyo is a leading provider of therapy for individuals with autism. Our core service is Applied Behavior Analysis (ABA) therapy, a clinically proven form of therapy for autism. We serve thousands of families across nine states and are growing rapidly to meet the need for services. Each day, our team seeks to make every moment count for our clients and for each other.

Kyo's innovative and effective Administrative team works together to ensure the best possible experience for Kyo's current and future clients and teammates.

Kyo is seeking a Back End Scheduling Team member to join our growing team. This is a great opportunity for a candidate who has an aptitude for problem solving and who enjoys collaboration and helping others. You will be responsible for supporting client-families and providers with their schedules and navigating through our Kyo Care App.

The position is full-time and remote but does require a quarterly in-person meeting in Concord, CA or Orlando, FL. Candidates must reside in either location. $20-23 per hour DOE

Key Responsibilities

• Manages and maintains company staff database(s) accuracy to support clinical scheduling functions
• Performs scheduling operational duties to correct schedules
• Triage incoming email and phone call communications via ticketing system
• Performs migration of records from one client profile to another, and ensures accurate coding of sessions
• Multitasks between several different technology systems to complete functions
• Communicates with clients, and internal team members via ticketing system with a strong customer service orientation
• Works to educate client-families on the values of using the Kyo Care portal
• Updates client authorizations and ensures staff are using the correct service code
• Performs scheduling audits
• Collaborates with Scheduling staff, Client Services, Human Resources, and the Revenue Department
• Keeps up to date on changes imposed by our Leadership Team
• Resolve problem situations appropriately and independently
• Exhibits tact and professionalism in difficult situations according to Kyo Values and Practices
• Performs all other duties as assigned

Qualifications

Physical Requirements

Why Join Kyo?