Phone Customer Support Specialist
VirtualVocationsGrand Rapids, Michigan, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Phone Customer Support Specialist (Latin America Contractor).
Key Responsibilities
Monitor support channels and respond to inbound customer requests via phone
Implement the company's platform and product solutions into customers' business operations
Drive engagement and accountability through meaningful outreach and feedback collection
Required Qualifications
Customer-focused with a proven track record of exceeding customer expectations
Highly results-oriented with a strong desire to advocate for customers
Ability to customize support experiences based on individual customer needs
Experience with Salesforce.com, home improvement, lending / credit, or SaaS customer service is ideal
Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously
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Customer Support Specialist • Grand Rapids, Michigan, United States
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