Leave of Absence Specialist

Job Description

Job Description

We are looking for a dedicated Leave of Absence Specialist to join our team in Memphis, Tennessee. We are seeking an experienced and detail-oriented Leave of Absence (LOA) Specialist to join our team. The LOA Specialist will play a critical role in administering, managing, and ensuring compliance with the company’s leave of absence programs. The ideal candidate will have a strong understanding of federal, state, and company leave policies, as well as experience supporting employees through their leave journeys. This position requires exceptional organizational and communication skills, as well as the ability to provide accurate interpretation of benefits laws while delivering excellent employee support.

Key Responsibilities :

• Leave Eligibility and Approval :
• Overall responsibility for approving or denying state-assigned leave of absence requests and return-to-work forms for Family and Medical Leave Act (FMLA) eligibility.
• Compliance Management :
• Ensure compliance with benefit laws, policies, and procedures, including but not limited to FMLA, Paid Sick Leave Laws, ERISA, HIPAA, COBRA, and ADA (Source : citation). Stay updated on changes to applicable regulations and interpret these laws accurately.
• Policy Interpretation :
• Understand and provide accurate interpretation of company leave policies, state regulations, and federal laws related to employee benefits and accommodations (Source : citation).
• Escalation and Issue Resolution :
• Serve as the first point of escalation for customer service issues related to the leave management process. Resolve employee inquiries and concerns in a timely, professional manner.
• Legal Response and Documentation :
• Respond to legal requests for leave file documentation associated with a compliance complaint or potential lawsuit, ensuring detailed and accurate record-keeping (Source : citation).
• Employee Support :
• Provide guidance and compassionate assistance to employees requesting and managing their leaves, ensuring a positive employee experience while balancing compliance.
• Collaboration :
• Partner with HR teams, managers, and external leave vendors (if applicable) to seamlessly administer leave processes and coordinate the return-to-work transition.
• Training and Education :
• Train managers and employees on leave policies and procedures, keeping stakeholders informed about changes and updates.
• Reporting :
• Prepare and maintain detailed reports on leave metrics, tracking cases, and identifying areas for improvement. Ensure confidentiality of employee records at all times.

Skills and Qualifications :

Preferred Qualifications :