Customer Service Representative - Richmond

Customer Relations Specialist

Richmond, VA

About Urbanex

Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to

providing superior service and building a culture of growth, development, and teamwork.

From our humble beginnings in Nashville, Tennessee, in 2015, we're expanding to 14

locations across the country. We're not just about eliminating pests; we're about building

relationships and exceeding customer expectations. Our technicians are friendly,

courteous, and always go the extra mile, as evidenced by our customer testimonials.

At Urbanex, people are our most valuable asset. We invest in training, offer career

development opportunities, and foster a supportive, inclusive work environment where

everyone can thrive. If you're looking to join a company that values its employees and is

committed to making a difference for our customers, Urbanex might be the perfect fit for

you!

Our Core Values

• Play Like a Champion : We choose resilience, positivity, and determination, even when

it's hard. We find enjoyment and purpose in what we do to rise above, stay agile, and

pursue excellence in every situation.

consequences. We always show up wholeheartedly, embracing vulnerability and

inspiring others by being a good person.

We face adversity head-on and inspire others to relate to challenges as opportunities for

growth.

community where everyone feels seen, supported, and valued. We meet people where

they are and believe building bridges is better than burning them.

explore the journey of growth, and rewarding those with the courage to act on their

infinite potential,

About the Role

As a Customer Relations Specialist, you'll be the first point of contact for our customers at

our Nashville branch, playing a vital role in ensuring their satisfaction and

contributing to the branch's success. You will be a customer advocate, addressing

concerns, educating customers on our services, and ensuring they have a positive experience with Urbanex. This role requires a self-starter who can work autonomously,

manage their time effectively, and prioritize a broad set of responsibilities. You will need to

be reliable, honest, hardworking, and maintain a high level of professionalism in all

interactions. Excellent communication skills, both written and verbal, are essential. This is

an in-office position.

Responsibilities

technician availability.

in our CRM system.

SMS.

concerns.

control maintenance, and any available promotions.

and resolve customer issues efficiently.

cancellations and proactively rescheduling appointments.

improve service delivery and identify areas for growth.

flexibility and a willingness to support the team.

Qualifications

effectively.

clearly and professionally.

simultaneously, demonstrating strong time management and prioritization skills.

customer challenges.

a fast-paced environment.

company.

not required (we'll train you!).

all times.

payments.

What We Offer

development.

create a pest-free environment.

Why Urbanex?

Working at Urbanex means being part of a team that's passionate about protecting our

customers' homes and businesses from pests. It means having the opportunity to grow

your skills and advance your career in a supportive and dynamic environment. It means

making a difference in your community, one satisfied customer at a time.

#IST1

Candidates must be willing to complete a background check for this position