Talent.com
Resident Resources Manager - Multifamily Apartments

Resident Resources Manager - Multifamily Apartments

SoLa ImpactLos Angeles, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

JOB SUMMARY

In cooperation with Property Management and Asset Management, the Resident Resources Manager manages and supports resident-success initiatives and programs for SoLa’s residents. Reporting to the VP, Property Operations, the Resident Resources Manager will develop and execute strategies and monitor KPIs regarding SoLa residents’ housing outcomes, and effectively manage their team’s resources to deliver the highest impact efficiently. The Resident Resources Manager also cultivates and maintains beneficial relationships with key community stakeholders and leverages opportunities for our residents. This position will also oversee a supporting team to achieve these goals.

  • SALARY : $80,000-$100,000 PER YEAR
  • SCHEDULE : M-F TYPICAL BUSINESS HOURS; IN-FIELD / IN-OFFICE

ABOUT THE COMPANY

SoLa Impact is an award-winning social impact, development, and investment company focused exclusively on creating high-quality affordable housing. Over the last several years, we have raised almost $500 million in equity allowing us to deploy well over $1.5 billion – toward addressing the housing crisis in Los Angeles and throughout Southern California. Founded with the belief that smart investment can drive socioeconomic change, SoLa Impact focuses on creating sustainable, dignified living environments that empower residents and uplift neighborhoods. Only five years after starting its first ground-up project, SoLa Impact was recognized as the 16th largest developer in the nation, and the largest developer based in California by the National Multifamily Housing Council .

As part of SoLa Impact's broader mission to create social and economic opportunities, our innovative co-working and entrepreneurship hub The Beehive serves as a catalyst for change, empowering local entrepreneurs to build sustainable businesses and contribute to the revitalization of their neighborhoods. At SoLa Impact, we believe that socioeconomic advancement is a right, not a privilege, and we are committed to making this vision a reality. Join us and be part of a high-achieving team that not only focuses on building affordable housing, but creating opportunities and hope for a better future for all.

Requirements

ESSENTIAL DUTIES

  • Implement and maintain resident initiatives and strategies as outlined by the VP of Property Operations;
  • Supervise systems for identifying residents in need of support and offer resource opportunities and connections, as available;
  • Supervise resident data collection and acuity assessment at time of move-in;
  • Identify external programs and organizations for potential partnerships in line with organizational goals;
  • Supervise the production of the monthly resident newsletter;
  • Work with Property Management to engage “low-balance” delinquencies with opportunities for financial literacy programs, payment programs, rent relief monies and other community resources
  • Ensure accurate and timely resident data collection;
  • Analyze resident data to inform the development of new resident facing programs;
  • Supervise Resident Relations / Resource Coordinators and Associates and provide support when needed;
  • Support the Property Management team through periodic resident engagement, support of services, resident events and maintenance of operational standards;
  • Visit properties routinely to offer resident engagement opportunities, and to educate residents on resources available to them
  • All other duties as assigned
  • EDUCATION & EXPERIENCE

  • Bachelor’s Degree required
  • Minimum of one year of experience working with homeless or with vulnerable populations or three years of working in Affordable Housing
  • Minimum of five years of property management experience, with three years of supervisory experience
  • SKILLS & ABILITIES

  • Exceptional interpersonal, verbal, and written communication skills with the ability to provide clear, concise directives, with professional diplomacy and positive outcomes;
  • Team player, with a strong work ethic and hands-on experience;
  • Ability to exercise independent judgment and decision making;
  • Strong organizational and time management skills;
  • Able to work in a fast-paced environment;
  • Working knowledge of computers and their applications;
  • Proficient in Microsoft Office : Word, and Excel;
  • Cultural awareness of South LA preferred;
  • Fluent in Spanish is a plus
  • Benefits

    SoLa Impact offers a comprehensive benefits package that includes paid vacation, medical, dental, vision, and life insurance, as well as pet insurance, sick leave, 10 paid holidays, and bereavement days. This package is designed to provide employees with a range of important benefits that help to support their physical and emotional well-being, while also providing financial protection and peace of mind.

    At SoLa Impact, we believe work environment, culture, and the opportunity to learn and grow are key elements when considering a new job. We are just the right size to provide the resources and support you need without the bureaucracy of a large corporate environment. We foster a family-friendly and supportive workplace, collaborative and employee-focused with an emphasis on quality, integrity, trust, and accountability. We are looking to bring someone on board as soon as possible. We provide a rewarding and challenging environment. We expect a lot, but give a lot in return. Strongly prefer candidates local to Los Angeles as no relocation assistance will be provided. All qualified candidates will be contacted directly.

    SoLa Impact is an Equal Opportunity Employer. SoLa does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

    Disclaimer :

    SoLa Impact conducts thorough background checks, including education and employment verification, following an offer letter extension. We are committed to upholding the highest standards of integrity throughout our hiring process. Candidates are advised to ensure all information provided in their resume and application is true and accurate. Any discrepancies may affect your eligibility for employment and may result in an offer letter rescindment.

    serp_jobs.job_alerts.create_a_job

    Resident Manager • Los Angeles, CA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    NOW HIRING - Branch Manager Ventura Corridor District (Remote - hybrid)

    NOW HIRING - Branch Manager Ventura Corridor District (Remote - hybrid)

    WELLS FARGO BANKCALABASAS, California, United States of America
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Oncology Radiation Therapist - $3,185 per week

    Travel Oncology Radiation Therapist - $3,185 per week

    Solomon PageTarzana, CA, US
    serp_jobs.job_card.full_time
    Solomon Page is seeking a travel Radiation Therapist for a travel job in Tarzana, California.Job Description & Requirements Specialty : Radiation Therapist Discipline : Allied Health Professional Sta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Experienced Border Patrol Agent - Up to $30,000 Recruitment Incentive

    Experienced Border Patrol Agent - Up to $30,000 Recruitment Incentive

    United States Customs and Border ProtectionAltadena, CA, United States
    serp_jobs.job_card.full_time
    Border Patrol Agent - Experienced (GS11) Check out this higher-salaried federal law enforcement opportunity with U.Your current or prior law enforcement experience may qualify you for this career o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Residential Sales Representative

    Residential Sales Representative

    SPECTRUMTujunga, CA, United States
    serp_jobs.job_card.full_time
    This role requires the ability to work lawfully in the U.Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective cus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Apartment Community Manager

    Apartment Community Manager

    InterSolutionsEl Monte, CA, US
    serp_jobs.job_card.full_time
    Grow Your Career in Multifamily Property Management! InterSolutions, a leading Multifamily staffing agency, is looking for an experienced and motivated Assistant Property Manager to join one of our...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    VerizonAltadena, CA, US
    serp_jobs.job_card.full_time +1
    A place to share your ideas freely even if theyre daring or different.Where the true you can learn, grow, and thrive.At Verizon, we power and empower how people live, work and play by connecting t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Experienced Border Patrol Agent, Up to $30,000 Sign-On Bonus

    Experienced Border Patrol Agent, Up to $30,000 Sign-On Bonus

    United States Customs and Border ProtectionMount Wilson, CA, United States
    serp_jobs.job_card.full_time
    Border Patrol Agent - Experienced (GS11) Check out this higher-salaried federal law enforcement opportunity with U.Your current or prior law enforcement experience may qualify you for this career o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Regional Account Manager, aHUS, Los Angeles C, CA

    Regional Account Manager, aHUS, Los Angeles C, CA

    Alexion PharmaceuticalsLos Angeles, CA, US
    serp_jobs.job_card.full_time
    Regional Account Manager, AHUS, Los Angeles C, CA.The Regional Account Manager (RAM) position is within our Hematology and Nephrology Franchise, a division of Alexion, and will focus on AHUS.The RA...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Project Manager

    Senior Project Manager

    MKL CareersLong Beach, CA, US
    serp_jobs.job_card.full_time
    Job Title : Senior Project Manager – Federal & Concrete Construction.We are seeking a highly skilled.The ideal candidate will oversee large-scale projects from preconstruction through clos...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retirement Services District Manager

    Retirement Services District Manager

    Automatic Data ProcessingWoodland Hills, CA, US
    serp_jobs.job_card.full_time
    Sales Representative For Retirement Services.ADP is hiring a Sales Representative for Retirement Services.Are you ready to control your financial future with unlimited upside earnings potential? Ar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Border Patrol Agent

    Border Patrol Agent

    United States Customs and Border ProtectionAltadena, CA, United States
    serp_jobs.job_card.full_time
    IMPORTANT NOTICE : Duty assignments available at time of offer may include the Southwest Border including prioritized locations. Border Patrol determines duty assignments at time of offer based on op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Tax Associate - Local

    Tax Associate - Local

    IntuitTujunga, CA, United States
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Project / Sr. Construction Manager-"Multifamily"

    Senior Project / Sr. Construction Manager-"Multifamily"

    National Community RenaissanceLos Angeles, CA, US
    serp_jobs.job_card.full_time
    Construction Manager-"Multifamily".The Senior Construction Manager reports directly to the Senior Vice President of Construction and supervises Construction Superintendents / Assistant Superintendent...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Community Manager - Multifamily

    Assistant Community Manager - Multifamily

    HinesPasadena, CA, US
    serp_jobs.job_card.full_time
    Assistant Community Manager - Multifamily.When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry.Our legacy is rooted ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail District Manager- North Los Angeles

    Retail District Manager- North Los Angeles

    VergeMobileNorth Hollywood, CA, US
    serp_jobs.job_card.full_time
    We are seeking a dynamic and results-driven District Manager to lead and inspire a team of 5-8 Retail Store Managers in driving sales, operational excellence, and exceptional customer experience.Th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Resident Resources Manager - Multifamily Apartments

    Resident Resources Manager - Multifamily Apartments

    SoLa ImpactLos Angeles, CA, US
    serp_jobs.job_card.full_time
    In cooperation with Property Management and Asset Management, the Resident Resources Manager manages and supports resident-success initiatives and programs for SoLa's residents.Reporting to the VP,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director of Accounting x 165K - 180K + bonus x LA

    Director of Accounting x 165K - 180K + bonus x LA

    Vaco by HighspringAltadena, California, United States
    serp_jobs.job_card.permanent
    Director of Accounting – Assistant Controller – Strategy – Operations - Business Planning – Inventory – Cost Accounting – Product Mix – SOX – Manufacturing. Are you an experienced Director or Assis...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Earn Extra Cash as a Local Delivery Driver

    Earn Extra Cash as a Local Delivery Driver

    GoPuffAltadena, CA, US
    serp_jobs.job_card.part_time +1
    Deliver with Gopuff and get paid to deliver what your neighbors need from a Gopuff facility near you! With one centralized pickup location and smaller delivery zones, Gopuff makes earning effortles...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Local Account Manager

    Local Account Manager

    Abacus Service CorporationLos Angeles, CA, US
    serp_jobs.job_card.full_time
    The Local Account Manager serves as the primary liaison between the Contractor and the County of Los Angeles Registrar-Recorder / County Clerk. This role ensures effective day-to-day oversight of as-n...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Territory Sales Manager

    Territory Sales Manager

    Intex Recreation Corp.Long Beach, CA, US
    serp_jobs.job_card.full_time
    Long Beach, California, United States.The ideal candidate thrives on success and is driven to attain the optimal distribution of Intex products across all of the accounts they manage in the assigne...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days