Manager - Major Projects

Manager - Major Projects

Location : Binghamton, NY

Salary Range : $125,700 - $157,200

Schedule : On Site - Office

Job Summary

The Manager Major Projects role works collaboratively with the Customer Service Lead Team and IT to drive improvements and change in Avangrid processes and systems, to deliver exceptional and efficient customer service. This role reports to the Director, Business Transformation and is responsible for leading and directing major projects such as New York SmartCare and similar major system developments and implementations for the New York Regulatory Portfolio.

Key Responsibilities

• Partners with Avangrid senior management to accomplish a broad range of corporate goals and objectives centered toward delivering the NY Regulatory Portfolio.
• Partner with Customer Service functional leaders to understand critical business requirements, develop specific action plans and roadmaps, resolve issues and eliminate barriers related to effectively deploying the strategies and meeting the objectives including avoidance of NRAs for NY Regulatory Projects.
• Champions establishment and formation of appropriate structure and resources in support of Customer Service and Networks business related projects.
• Establishes governance structure and ongoing oversight of New York projects portfolio being managed.
• Oversee, manage and direct project and portfolio performance to ensure goals, schedules, budgets, and benefits are met
• Must effectively manage organizational performance to attain results through strong relationships and work with various business units across the enterprise, ensure capture and ongoing assessment of benefits realization produce briefing and status reports on a regular basis for Avangird executive and as necessary regulatory agencies and other stakeholders.
• Integrate the change impacts, user experience and training needs across the business activities to ensure appropriate integration of the various projects is seamless to the organization.
• Provide leadership to the organization and project managers / workstream leaders to implement complex, difficult enterprise-wide programs,
• Take a leadership role in continuously assessing and addressing the needs of the business for team members to work efficiently and effectively with others, including all business areas and IT the community.
• Regular travel required to support the location of the major customer service projects

Required Qualifications

Preferred Qualifications

Competencies :

Company : NY STATE ELECTRIC & GAS CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule / job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date : September-3-2025