Dispatch Supervisor

Job Summary

This role oversees the daily activities and functions of the department, including supervising staff responsible for service call taking, dispatching, data entry, and customer service. Responsibilities include training, mentoring, scheduling, process improvement, and ensuring overall success of department operations.

Supervises : Department staff

Essential Functions

• Manage daily activities of dispatching, service calls, data entry, and customer service.
• Schedule maintenance visits across the organization.
• Maintain relationships with customers and internal teams (sales, field, admin, management).
• Update and maintain processes, procedures, and documentation.
• Provide ongoing training, mentoring, and efficiency improvements.
• Act as liaison between Sales, Field, Finance, and Business Operations.
• Handle customer inquiries on schedules, lead times, services, invoicing, and general questions.
• Resolve scheduling obstacles with customers / sales.
• Respond to field requests (phone / online).
• Follow up and schedule preventative maintenance.
• Review completed work orders for accuracy.
• Perform other duties as assigned.

Education & Experience

Competencies

Physical Requirements

Compensation

About Sunbelt Controls

Sunbelt Controls is a premier provider of building automation system solutions across the Western U.S., delivering BAS services from new installations to retrofits, preventative maintenance, data analytics, and diagnostics. We help clients reduce energy and operational costs across multiple industries including healthcare, education, biotech, data centers, and commercial real estate.

We are an employee-owned company (ESOP), large enough to lead the market yet small enough to maintain a family-oriented culture. Our team is composed of dedicated, entrepreneurial professionals who prioritize customers and enjoy their work.

Equal Opportunity Employer. We proudly hire U.S. Military Veterans.

Job Identification6343