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Social Media Manager Job at Five Guys Enterprises in Alexandria

Social Media Manager Job at Five Guys Enterprises in Alexandria

MediabistroAlexandria, VA, United States
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The Social Media Manager will lead the social media strategy for Five Guys in North America while partnering with global teams to ensure a consistent brand presence worldwide. This individual will oversee day-to-day execution of Five Guys’ social media channels and manage content development to ensure brand consistency. The Social Media Manager will play a pivotal role in hiring and training a Social Media Specialist and will supervise, develop, and mentor this individual. The Social Media Manager will work closely with the Marketing sub-departments and cross-functional stakeholders to drive engagement, increase messaging reach, and deliver measurable results that align with company goals.

Essential Duties and Responsibilities

  • Develop and execute the social media strategy for Five Guys in North America, aligned with global objectives.
  • Collaborate with international marketing teams to ensure cohesive storytelling and brand consistency across all markets.
  • Stay ahead of industry trends, emerging platforms, and competitor activity to bring innovative ideas to the table.

Content & Campaign Management

  • Oversee the Marketing Content Calendar, ensuring timely delivery of engaging, brand-aligned posts.
  • Partner with creative, digital, and PR teams to produce campaigns that drive awareness, traffic, and customer engagement.
  • Support franchisee engagement by developing toolkits, guidelines, and best practices for local execution.

    • Leadership & Collaboration

  • Supervise the Social Media Specialist, providing mentorship, oversight, and performance feedback.
  • Lead recruitment efforts for the Social Media Specialist role, assisting in hiring, onboarding, and development.
  • Partner with marketing, communications, and product teams to ensure holistic alignment with broader brand initiatives.

    • Community & Engagement Oversight

  • Maintain brand voice, tone, and consistency across all platforms.
  • Manage day-to-day community engagement, monitoring reputation and responding to customer interactions in a brand-appropriate way.
  • Oversee reporting and analytics, providing actionable insights to leadership to improve content effectiveness and ROI.

    • Education / Experience

  • Bachelor’s degree in marketing, Communications, or related field.
  • 5-7 years of progressive experience in social media management, preferably with a global or multi-market consumer brand.
  • Proven track record of developing high-impact social strategies and managing multiple platforms.
  • Experience within QSR, hospitality, or franchise businesses is a plus.

    • Equal Opportunity Employer

    This employer is an equal opportunity employer. The Social Media Manager role description is intended to describe the general nature and level of work performed. Applicants should review the Know Your Rights notice from the Department of Labor for more information.

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    Social Media Manager • Alexandria, VA, United States

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