Voice Engineer

Job Title : Voice Engineer

Job Location : Chicago IL(Remote)

Overview of Role / Role Purpose

We are seeking an experienced and innovative M&A Voice Engineer specializing in Genesys Cloud integrations to join our IT / Unified Communications team. This role will focus on managing the design, integration, and implementation of Genesys Cloud solutions during mergers and acquisitions (M&A). The ideal candidate will also have a strong background in Microsoft Teams and Cisco VoIP technologies as backup expertise. This position is project-based, ensuring seamless transitions of voice systems while collaborating with cross-functional teams. They will be expected to work effectively with key business stakeholders and the IT team, providing advice, communicating key decisions and ensuring IT solutions adhere to appropriate standards.

Key Skills and Experience

5+ years of experience in voice engineering with a focus on Genesys Cloud implementations.

Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations.

Familiarity with Microsoft Teams Phone System and Cisco VoIP solutions.

Demonstrated experience in M&A voice system integrations and migrations.

Strong understanding of SIP, QoS, VLANs, and cloud telephony solutions.

Excellent analytical and problem-solving skills, with the ability to work under tight deadlines.

Certifications such as Genesys Cloud Certified Professional (GCP-GC) or Microsoft Teams Voice Engineer Expert.

Experience with contact center analytics and reporting tools.

Knowledge of hybrid telephony environments and cloud migration strategies.

Familiarity with regulatory compliance for voice systems (e.g., E911).

Strong project management and organizational skills.

Excellent verbal and written communication abilities.

Ability to adapt to rapidly changing environments and requirements during M&A activities.

Proactive problem solver with a focus on delivering high-quality results.