Emergency Response Supervisor

Job Description

Job Description

ServiceMaster CDR is seeking a full-time Emergency Response Supervisor for our Cleveland / Akron location to join our energetic and dynamic team. This position plays a pivotal role in being the first response to potential clients that have losses. In this role, you will respond to losses as they occur and help potential clients understand the process of filing an insurance claim, what the restoration process may look like, and provide emergency resources such as care packages and support. In addition, this role will be responsible for responding to emergencies as they occur to offer ServiceMaster’s services for complete mitigation. Complete the required documentation authorizing ServiceMaster to proceed with securing the property and performing professional board-up services if required. This position responds rapidly with emergency board-up services to keep out the elements and unwanted guests.

Job Responsibilities

• Respond to emergencies in real-time to offer assistance after a fire, flood, or other disaster-related emergency
• Communicate with the affected home or business owners to provide information about ServiceMaster CDR and how we can assist them in getting their lives or businesses back to normal
• Use time management and planning effectively to achieve goals.
• Represent the company in a professional manner at sales visits, and with customers.
• Build rapport quickly in a high-stress situation
• Stay on top of industry trends to identify potential opportunities for company growth.
• Is not afraid of thinking out-of-the-box or trying and adapting new strategies.
• Can adapt to new software, technology, etc. well.
• Must be able to work with clients and community partners in a professional manner, with a hardworking and positive attitude.
• Has the ability to track, manage, and meet monthly, quarterly, and annual performance goals.
• Implement board-up / tarp-up services to protect to prevent further damage after a disaster after homes / businesses have succumbed to damage from storms, floods, fires, or other unforeseen emergencies
• Secure properties to avoid becoming the target of vandalism or theft
• Work with basic construction types and materials
• Utilize phone applications to take pictures and document work
• Assist with mitigation divisions on large demolition projects
• Operate manual and power tools

Experience / Skills / Education

Physical Demands / Working Conditions