Client Provisioning Specialist

Job Description

Job Description

Salary :

Position : Client Provisioning Specialist (CPS)

Organization : Client Account Management (CAM)

Classification : Non-Exempt

Reports to : Manager of Client AccountServices

Summary : The CPS is a customer facing support position focused on the clients experience with the lifecycle of Client Account Manager. This includes primary contact for client predominantly regarding project management. The CPS is chartered with clearly identify gaps in project delivery while ensuring that the project team and clients are aware of issues that will impact timely project completion and / or costs, and pro-actively seek to identify and communicate any schedule and budget risks.

The role will begin as part-time hourly during the training period. Once in the role for 3-6 months, the apprentice will be given the opportunity to move to the full-time Client Provisioning Specialist role if the training period is completed successfully.

Essential Functions and Qualifications :

• Account Management in serving as an extension of a clients team
• Presentation skills
• Project management skills
• Manage multiple, diverse tasks simultaneously
• Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)
• Microsoft Office competency and fluency in Excel
• Confidence in delivering in-person and web-meetings; including all levels / organizations within a client organization
• Managing large volumes of data in excel and application databases
• Navigating carrier portals (wireline / wireless)
• Knowledge of and understanding of pricing and benchmarking of telecom services

Preferred Competencies :

Major Duties and Responsibilities :

Skills and Abilities :

Supervisory Responsibility : While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.

Work Environment : This position operates in a professional office environment.

Position Type and Expected Hours of Work : The role will begin as part-time hourly during the training period. Once in the role for 3-6 months, the apprentice will be given the opportunity to move to the full-time Client Provisioning Specialist role if the training period is completed successfully.

Travel : Some travel (locally or in the US) may be required to perform the critical functions of the job.

Required Education and Experience :

Additional Eligibility Qualifications

EEO Statement : It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.

Vatic s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.