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Patient Support Case Worker

Patient Support Case Worker

Community Health Centers of BurlingtonEssex Junction, VT, US
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Job Description

Job Description

The Community Health Centers of Burlington is recruiting for a full-time Patient Support Case Worker! This role will screen patients for health-related benefits, financial assistance and other programs for which they may be eligible and assists patients through the application process.

Basic Qualifications

  • Associate degree in related field plus one year of related experience OR High School Diploma or GED plus four years of related experience.

Knowledge, Skills and Ability

  • Outstanding communication skills with people of all income ranges, diversity and life circumstances.
  • Ability to work in a public setting.
  • Ability to work confidentially and respectfully with private information.
  • Commitment to working collaboratively with the Vermont Health Benefit Exchange and the ability to achieve state certification as an assister.
  • Excellent written and verbal communication skills and attention to detail.
  • Strong organizational, time management and problem-solving skills.
  • Good computer skills including data entry, data management and reporting.
  • Fluency in a language other than English is an asset but not required.
  • Essential Duties

  • Assists with patient eligibility applications for Vermont Health Connect, Green Mountain Care,
  • Prescription Assistance, Health Assistance Program, Community Health Pharmacy, Dental Vouchers, Ladies First Program, Eye Care Assistance, UVMMC Patient Financial Assistance, and other programs and agencies as needed.
  • Compiles and authenticates patient household and financial information in order to determine eligibility for the CHC Slide, Homeless Healthcare Program benefits, and other forms of financial assistance.
  • Educates patients on Qualified Heath Plan coverage, subsidy conditions, and health exchange rules to ensure full comprehension prior to plan enrollment through Vermont Health Connect.
  • Processes application data updates and renewals, as well as completing subsequent follow ups with agencies to ensure of timely processing and success of benefit redeterminations.
  • Troubleshoots various billing discrepancies regarding state health insurance premiums as well as internal CHC tasks for dental and medical
  • Serves as a patient advocate and liaison with CHC staff.
  • Promotes effective collaboration with essential partner agencies.
  • Provides case management between outside organizations and helps patients coordinate benefits.
  • Other duties as assigned
  • Physical Demands and Working Conditions :

  • Work is performed in a health care environment.
  • Job requires the ability to move about CHC Sites.
  • Communicate verbally and in writing.
  • Focus on details in a busy environment.
  • Frequent walking, sitting, bending and standing required.
  • Requires visual acuity and normal color perception.
  • Lifts and carries items weighing up to 25 lbs.
  • Position may require working evenings and weekends as needed.
  • Position may require working at multiple sites.
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