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Restaurant General Manager

Restaurant General Manager

Firehouse SubsWest Des Moines, IA, US
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Job Description

Job Description

Position Overview :

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant.The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

Summary of Responsibilities :

Profitability

  • Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
  • Reviews key P&L lines to increase profitability for the restaurant
  • Drives sales through proactive guest service, people development & operations management

Guest

  • Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
  • Manages the guest experience through operations and timely response to Guest issues
  • Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
  • Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives

    • People

  • Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
  • On-boards new team members by training and guiding them through the certification process
  • Inspires the restaurant team by effectively managing individual and team recognition programs
  • Provides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

    • Operations

  • Manages restaurant labor using optimal Manager staffing and Team Member scheduling
  • Enforces compliance with government regulations, employment laws and policies
  • Ensures that restaurant upholds operational and brand standards
  • Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

    • Qualifications and Skills :

  • Must be at least eighteen (18) years of age
  • Must be proficient with Microsft Office and e-mail
  • High School Diploma or GED required, 2 years of college preferred
  • 1-2 years of previous restaurant management experience
  • Strong understanding of P&L management & drivers of restaurant profitability
  • Ability to prioritize own and others’ work and time to meet deadlines and objectives
  • Demonstrated leadership skills
  • Demonstrated understanding of guest service principles
  • Available to work evenings, weekends and holidays
  • Ability to work long and / or irregular shifts as needed for proper functioning of the restaurant
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