Collections Specialist

Job Description

Job Description

We are looking for an experienced Collections Specialist to join our team in DFW Airport, Texas. In this Contract-to-Permanent position, you will play a crucial role in managing and resolving both commercial and consumer accounts, ensuring timely payments and maintaining accurate records. This opportunity is ideal for professionals with a strong background in credit and billing collections.

Responsibilities :

• Handle commercial and consumer collection accounts, ensuring timely resolution of outstanding balances.
• Communicate effectively with clients to address billing discrepancies and negotiate payment terms.
• Monitor account activity and proactively identify overdue payments.
• Maintain detailed and accurate records of all collection activities.
• Collaborate with internal teams to verify account information and resolve disputes.
• Prepare and generate reports on collection performance and account statuses.
• Follow established protocols and compliance standards in all collection efforts.
• Develop strategies to improve recovery rates and reduce outstanding debt.
• Provide exceptional customer service while addressing payment concerns.
• Stay updated on industry best practices and regulations related to collections.
• Proven experience in commercial and consumer collections.
• Strong understanding of billing and credit collection processes.
• Excellent communication and negotiation skills.
• Ability to analyze account data and identify discrepancies.
• Proficiency in using collection software and tools.
• Detail-oriented with strong organizational skills.
• Knowledge of compliance standards and regulations in collections.
• Ability to work collaboratively within a team environment.