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General Manager

General Manager

Taco BellSantee, SC, US
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General Manager

Santee, SC

Your Role : To build a great team that consistently provides the customer with great food and a great experience. Your restaurant should be a great place to work and run smoothly even when you are not there.

Your Responsibilities

Priority #1 : Build Your Team : People

  • Find and hire the best Team Members and Shifts Leads.
  • Personally conduct orientation and on boarding for all new team members.
  • Create a training plan to develop a great restaurant team.
  • Train and develop assistant managers, shift leaders, and team member trainers.
  • Ensure proper execution on all training and development plans.
  • Complete restaurant people plans and conduct bench planning sessions.
  • Conduct weekly manager meetings and team member one-on-ones.
  • Consistently recognize and reward team member performance.
  • Ensure conflicts within the restaurant are resolved in a timely manner.

Priority #2 : Drive Customer Satisfaction : Customer

  • Personally demonstrate positive interaction with customers
  • Ensure that customer issues are resolved immediately.
  • Schedule the right number of people, at the right time and in the right place to take care of customer needs.
  • Coach management team on the proper execution of CHAMPS.
  • Lead product rollout meetings with management team to ensure success.
  • Know how your restaurants compare with competitors in your trade area and strive to be better.

    • Priority #3 : Maintain Process and Discipline Around the P&L : Sales and Profits

  • Analyze restaurant's financial performance and create a follow-up plan to maximize profitability without compromising the customer experience.
  • Manage restaurant budget.
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    General Manager • Santee, SC, US

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