Scheduling Specialist - Cancer Center

Cancer Center Scheduling Specialist

St. Charles Health System is looking for a Cancer Center Scheduling Specialist. This position reports to the Cancer Center Operations Manager and is located in the St. Charles Cancer Center.

Our vision is to create America's healthiest community, together. Our mission is to provide better health, better care, and better value in the spirit of love and compassion. Our values are accountability, caring, and teamwork.

The Cancer Center at St. Charles Health System provides holistic care to patients through chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship, and other supportive care treatments.

The Cancer Center Scheduling Specialist is responsible for scheduling appointments for medical oncology, radiation oncology, infusion procedures, office visits, referrals, and diagnostic exams. This position also handles patient registration, information retrieval, insurance authorizations, charge capture, and other duties. The Scheduling Specialist must maintain excellent customer service relations with patients, hospital staff, office staff, and physicians.

Essential functions include scheduling inpatient / outpatient procedures and appointments, demonstrating excellent customer service skills, understanding medical terminology and procedures, communicating pertinent information related to procedures, accurately processing written orders, entering appointments into the scheduling system, prioritizing work, accurately registering patients, retrieving and scanning patient records, preparing physician reports, and maintaining a safe environment for caregivers, patients, and guests.

Education : High school diploma or GED. Preferred : Associates degree or higher.

Experience : Minimum one (1) year experience in customer service work. Knowledge of medical terminology and procedures. Preferred : One (1) year working in a physician's office, medical clinic, or hospital setting. Experience in scheduling and registration. Oncology / medical office practice experience.

Additional position information includes excellent communication skills, ability to interact with a diverse population, multitasking and independent work, interaction with all levels within St. Charles Health System and external customers / clients / potential employees, attention to detail, experience in computer applications, use of electronic medical record keeping systems and MS Office, proper phone etiquette, active listening skills, and prioritizing workload.

Physical requirements include use of clear and audible speaking voice, sitting, standing, walking, lifting 1-10 pounds, keyboard operation, bending, climbing stairs, reaching overhead, carrying / pushing or pulling 1-10 pounds, grasping / squeezing, stooping / kneeling / crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle. There is no risk for exposure to blood-borne pathogens.

Schedule : 40 hours per week, first shift (United States of America) Monday-Friday, 8 : 00-5 : 00. This is a non-exempt position in the Scheduler job family.