Account Manager - Security

Overview

The Account Manager will partner with the General Manager and Human Resources Business Partner, proactively communicating and ensuring compliance with all reporting and operation requirements. The Account Manager will facilitate and manage the client site and key operational procedures assigned to the business needs. The Account Manager shall also utilize tools provided by the General Manager and HR such as the statement of work, recruiting plan, and Microsoft Office Sheets, driving effective technical solutions.

Duties and Responsibilities

• Responsible for security site operations
• Ensure and maintain sound audit procedures complying with governmental regulations.
• Recruit and interview new employees to meet the needs of our client
• Execute operations and training while maintaining the sound discipline of corporate procedures.
• Regularly meet with customers to ensure mutual goals and objectives are met.
• Establish the scheduling requirements for employees / agents under their supervision. Makes assignments to ensure that positions are covered, and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
• Train staff, and disciplines, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigates, responds to questions, and provides documentation.
• Follow all safety rules. Observes and report any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on the Client / Manager\'s needs or client activity.

Other Duties and Responsibilities

Qualifications

Required Skills / Abilities

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