Implementation Specialist

The Implementation Specialist will work with the Senior Director of Product Development, internal and external stakeholders to monitor program usage and effectiveness, help create strong customer relationships, and ensure the successful implementation of UWorld products and services. Day-to-day responsibilities include delivery of in-person and online events, providing implementation guidance and data-focused support, and maintaining excellent customer service. The Implementation Specialist should be customer oriented, tech-savvy, and possess a deep understanding of educational technology. The best candidate for this role is proactive, committed to outcomes, detail oriented and possess a strong work ethic.

Responsibilities

• Support the initial and ongoing multi-year, institution-wide implementation of UWorld College Readiness learning tools for AP, SAT and ACT.
• Design in-person, remote, and online resources for faculty, instructional leaders, and institution leaders to support strong implementation of the UWorld products, filling in gaps to address customer concerns.
• Provide instructional and content integration support to ensure successful implementation of the UWorld products. Supports may include conducting and debriefing observational walkthroughs with faculty and administrators, modeling product usage, and customizing implementation support content.
• Assess impact and effectiveness of product implementations by analyzing usage and performance data and comparing to successful implementation models. Support the process for customer-focused discussions, and regular meetings, around data and implementation efficacy, areas of concern, and possible solutions to ensuring high fidelity usage of the UWorld products. Provide back on track plans as necessary.
• Collaborate with Product Owners to understand upcoming content offerings and feature releases and incorporate into implementation and training programs, assets, and online supports.
• Provide pre-sales support to Sales and Marketing Teams related to training options, program-related reporting and effective implementation.
• Available to travel, throughout the United States, up to 25% of the time.

Minimum Qualifications

Preferred Qualifications

Benefits

At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.

#J-18808-Ljbffr