Auto PIP Unit Manager - MI

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values,Sustainability initiatives andinclusive corporate culture

Our Claims team is currently seeking an Auto PIP Unit Manager - MI for our Grand Rapids, Howell, or Southfield – MI, Worcester – MA, and / or Richmond – VA, locations.

This is a full time, exempt role with the hybrid work arrangement of 2 days in office.

POSITION OVERVIEW :

Responsible for daily oversight of the unit, manage and lead team of employees, and build a highly engaged workforce to achieve the key business strategies of the organization through effective front line claims handling. Demonstrate the knowledge and skills to deliver effective performance management, communication, relationship building, decision making, and customer service. Responsible for assessing the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.

IN THIS ROLE YOU WILL :

• Ongoing activities associated with work product quality
• Accountable for monitoring and assessing employee performance through spot checks, file reviews, ad hoc reports and other methods. Provide feedback and coaching and take appropriate action.
• Track and monitor customer surveys to ensure employees are providing exceptional service.
• Solicit and act on internal customer feedback on escalated claims.
• Monitor and control expenses related to claim handling activities.
• Manage according to established expense, reserve and settlement authority levels.

TALENT / PERFORMANCE MANAGEMENT :

WHAT YOU NEED TO APPLY :

Desired skills and experience :

Physical demands & work environment :

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT :

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS :

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include :

EEO statement :

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex / gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at : HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy :

To view our privacy policy and online privacy statement, click here

Applicants who are California residents : To see the types of information we may collect from applicants and employees and how we use it, please click here

J-18808-Ljbffr