Utility Connection Support Specialist-NIGHT SHIFT- Utility Systems Dept.

Utility Systems Department Clerk

The City of Port St. Lucie is an equal opportunity employer. This position requires the applicant to pass a drug screening successfully. Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting.

Extensive and daily public contact via telephone, call center, and online communication providing information regarding specific maintenance, accounting, requests for utility services, various payment processing, and general utility services of the Utility Systems Department. Under general supervision, performs clerical and accounting duties of intermediate difficulty requiring analysis and use of independent judgment and investigates complaints and problems. Facilitates the development of public trust and confidence in the City. The scheduled hours for this position are 4 : 00 pm - 12 : 00 am. This position requires shift work, scheduled / unscheduled overtime, including evenings, weekends, and holidays and / or immediate response to emergency conditions.

Essential Duties

The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Keeps the mission, vision and values of the City of Port St. Lucie and Utility Systems Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintaining high levels of work and productivity by generating innovative solutions to work situations.
• Responds to heavy telephone, in person counter contact, and multiple online communications with Utility customers and other members of the public to obtain or give information of an essentially straightforward nature.
• Maintains all customer phone and in person queue hold times within the department standards for all customer contacts.
• Handles Utility customer concerns, complaints, and requests for service or reroutes to appropriate personnel for resolution.
• Collects on active and delinquent accounts.
• Processes orders for the installation and removal of water and sewer services.
• Investigates and satisfies residential and commercial Utility customer inquiries concerning services, deposits, and billing inquiries according to standard operating procedures.
• Responsible for balancing various forms of payments from a cash drawer and payments received.
• Initiates, processes, and schedules work orders for the installation of utility services.
• Initiates and dispatches service calls to field personnel.
• Enters information into multiple Utility Customer databases and creates and maintains customer files.
• Other duties as may be assigned.

This position requires shift work, scheduled / unscheduled overtime, including evenings, weekends, and holidays and / or immediate response to emergency conditions.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or experience : Graduation from an accredited high school or possession of an acceptable equivalency diploma required. Two (2) years of experience in customer service, preferably in the Utility industry and / or other government agency required. A comparable amount of training, education, or experience may be substituted for the minimum qualifications. Possession of a valid Florida Driver's License and maintenance of a clean driving record required.

Knowledge, skills & abilities :

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 35 pounds. Specific vision abilities required by this job include close vision and ability to adjust vision.

Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Documentation Requirements

Applicants, including City of Port St Lucie employees, must upload and submit attached copies of their education credentials with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile, but they will not attach automatically, and you will be deemed ineligible without the proper documentation. All documents submitted must be clear, legible, and in proper format. The following documents are required at the time of application and are acceptable forms of proof :

For an additional list of approved credential evaluation agencies, visit the Florida Department of Education. It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear, and legible for eligibility determination or risk being disqualified. Applicants, including City of Port St Lucie employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes will not be reviewed in place of the employment application. It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications when submitting application(s); failure to do so may result in disqualification.

12 paid holidays per year Vacation Leave : 1-3 years- 10 days 4-9 years- 15 days 10-19 years- 20 days 20+ years- 25 days PT employees accrue depending on hours worked Personal Days : 2 days for non-exempt employees per year 3 days