Customer Service / Order Entry

Job Description

Job Description

Description :

Riverside Technologies, Inc. is currently seeking a full-time Customer Service Representative / Order Entry person to join our team.

Job Summary :

The primary responsibilities of the Customer Service Representative / Order Entry individual are to maintain detailed records of order activities and support customer accounts.

What You’ll Be Doing :

• Updating records / data entry and creating new records with excellent accuracy
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output
• Maintaining detailed records of order activity
• Communicating with suppliers, vendors, and distributors regarding product shipment and order status
• Resolving customer requests for assistance via phone and email; addressing issues and coordinating with internal departments to appropriately respond
• Placing purchase orders and credit card orders in a timely manner to fulfill sales orders secured by the sales staff
• Verifying accuracy and completeness of customer purchase orders
• Communicating and coordinating with Account Managers to make corrections and updates to all supporting documentation to complete purchase transactions
• Verifying stock of products ordered; communicating back ordered, end-of-life, or discontinued status of products to Account Managers and / or customers
• Registering warranties
• Performing other related duties as assigned

Requirements : What You’ll Need :

What You Can Look Forward to :

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.