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Concierge (Casual / Per Diem Evenings 3pm to 11pm)

Concierge (Casual / Per Diem Evenings 3pm to 11pm)

Engel Burman Sr Housing at E Meadow IncEast Meadow, NY, US
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Job Description

Job Description

Reception and Greeting :

  • Welcome visitors, prospective residents, and family members with a warm and courteous demeanor.
  • Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls after transferring to the appropriate person or department.
  • Take accurate messages as necessary.
  • Provide general information about the assisted living community and its services to callers and visitors.
  • Monitor all visitors, third party providers and residents and ensure that they sign in and out of community.
  • Operate and use appropriately the radio communications system.
  • Accept / sign for overnight packages and call department to inform them of the delivery.
  • Make PA announcements as required by administration.
  • Wear proper and clean company uniform.

Sales Inquiry Handling :

  • Receive incoming sales inquiries, whether by phone or in-person visits.
  • Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry.

    • Administrative Support :

  • Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, Sort and distribute interoffice mail.
  • Ensure that the front desk area and lobby is tidy and presentable.
  • Accept monthly Resident rent checks on behalf of the accounting office.
  • Accept maintenance work orders.

    • Resident and Guest Support :

  • Engage with prospective residents and their families to understand their needs and interests.
  • Provide assistance to residents and their families with their inquiries, requests, and concerns.
  • Offer guidance and information on community activities, events, and amenities.
  • Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook.
  • Make trip reminder calls to residents as directed by Director of Resident Services and / or Director of Recreation
  • Performs other duties and / or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.

    • Emergency Response :

  • Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members.
  • Knowledge of security / fire alarm systems and procedures.
  • Monitor security and emergency call systems.
  • Knowledge of appropriate response to emergency situations.
  • Maintain home base at the front desk during an emergency.

    • Adherence to Policies and Regulations :

  • Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines.
  • Stay updated with information related to the assisted living community's services.
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    Concierge • East Meadow, NY, US