District Field Service Manager - Elk Grove, CA

Assistant Service Manager - Elk Grove, CA

Join to apply for the Assistant Service Manager - Elk Grove, CA role at Kubota Tractor Corporation

Assistant Service Manager - Elk Grove, CA

Join to apply for the Assistant Service Manager - Elk Grove, CA role at Kubota Tractor Corporation

Direct message the job poster from Kubota Tractor Corporation

The Assistant Division Service Manager (ADSM) performs service department activities by helping dealers improve their customer support and field service team management for the assigned district. A critical focus is coaching the Field Service Manager (FSM) district team's collective and individual ability to support innovation, growth, and product quality improvement as well as to be the voice for the customer and dealer within Kubota.

What Winning Looks Like

• Oversee and mentor a remote team of 5 Field Service Managers (FSM) to achieve both individual and team objectives.
• Build and foster strong partnerships with the local dealer of choice with a constant focus on improving the dealer network.
• Support FSM team in their day-to-day dealer engagements and with data using software such as Salesforce, Power BI, Google apps, and Microsoft Office suite.
• Regularly travel alongside FSM team members to develop dealers and coach FSMs.
• Provide leadership and analysis to elevate the team and dealer group with brainstorming approaches to identify proactive service solutions, and increase customer satisfaction index (CSI) and net promoter scores (NPS) in aftersales support, while achieving a profitable business model.

Skills Needed To Win

What You'll Get

At Kubota, you own your career and have opportunities to meaningfully contribute to a world class global company. We foster an inclusive team environment where people are encouraged to explore, create, and deliver new ideas and methods to solve real world problems using the relationships you build with our dealers and customers. Benefits offered to full-time employees include :

More Details

Additional Functions

Education, Certifications, And Training

Bachelor's Degree + 8 Years of dealer operations experience or associates or vocational tech school and 15+ years related experience in an industrial or related field.

Preferred But Not Required

Physical Requirements

Typical office environment. The position will require walking, standing and sitting at a computer. The ADSM must be able to lift up to 50 lbs. The position will require walking, standing, driving and sitting at a computer.

Additional Information

Performance of the duties of this job will expose the person to potential hazards including, noise, chemicals, paints, fuels, dust, heat, moving parts and operation of mechanical or electrical equipment. Expected travel is 60%.

Disclaimer

The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job / classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.

Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Agriculture, Construction, Mining Machinery Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Student loan assistance

Disability insurance

Tuition assistance

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