Job Description
Job Description
JOB SUMMARY :
Under general direction of the data center manager, this role will support various data center and facility tasks supporting staff, clients, and vendors requesting assistance or information. This position is principally expected to be the main interface clients have while onsite.
Essential Functions :
- Support user requests, facility escort, and escalate problems to ensure customer service
- Configure access control and support badge processing activities
- Receive shipments and follow asset control procedures for Quest and Client assets
- Operate and maintain data center and facility systems
- Perform facility inspections documenting and producing summary reports
- Adhere to and update documentation and user guides.
- Maintain hardware and software inventory and maintenance logs.
- Follow and improve upon maintenance procedures
- Attention to detail in task planning, coordination, execution, and documentation
- Perform on-call weekend duties following a rotating schedule
- Perform other duties as assigned
- Review and interpret data center and facility capacity metrics and alerts
- Rack equipment into data center cabinets based on rack elevation diagrams
- Routinely work from the Company ticketing system
- Routinely support Company users and clients across various platforms
JOB SPECIFICATIONS – Knowledge, Skills, and Qualifications :
Perform facility audits, inspections and capture critical information of data center equipment and fire / life equipmentFollow documented policies and proceduresFollow, maintain and update company MSDN documentationWell-developed organizational and communication skillsStrong Customer Service skillsPerform product receive, release duties, and installation, rack and stack of various equipmentMust be knowledgeable with MS Programs such as : Word, Excel, Visio, Outlook, WindowsWorking Conditions / Environment & Physical Demands :
Required to work in an office environment with moderate noise and moderate temperaturesIncumbent may be asked to perform other duties as requiredSit for long periods of timeMay lift / carry / push / pull up to 50 poundsMay require minimal walking, climbing, stooping, crouching, and / or bendingThese positions may be expected to work varying shifts and hours to ensure successful operation of activities in the organizationPosition may require Travel to customer and Quest locationsMay require the ability to travel by air or autoThese positions may be expected to work varying shifts and hours to ensure successful operation of activities in the organizationThe information above describes the general nature of the position and serves as a summary of the typical job functions. It is not a comprehensive list of all possible job responsibilities, tasks, or duties.
Wages and Benefits :
$19 - $24 / hr. DOE. Quest recognizes 24 pay periods per calendar year.DISCLAIMER :
Applicant must successfully complete company background check including DMV as well as pre-employment screening. Incumbent may be asked to perform other duties as required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
Equal Opportunity Employer – Minorities, Women, Disabled and Veterans are encouraged to apply.