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Field Engineer 2

Field Engineer 2

eTeam IncGeneva, New York, United States
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Job Title : Field Engineer 2

Work Location : Geneva, NY 14456

100% Onsite role

Driving / Non-Driving : Non-Driving (Not a field role)

Job Type : Contract; 12 months contract

Pay Rate : $25 - $28 / Hour

Job Overview :

  • As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining computer-related products which may include but are not limited to desktop and laptop computers, printers, standard software, and networking devices (smart hands).
  • When in support of ITO engagements, you will be recognized as desk side support specialist.
  • You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will handle more complex products, problems, and / or projects and may provide technical guidance to lower-level engineers.
  • You may function as a team or on-site leader as necessary.
  • You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities :

  • May function as team or site leader providing direction to other technicians
  • May support networking products via smart hands
  • May have project management responsibilities for smaller projects
  • Possesses other, high skilled, specialized technical skills
  • Provides support for software and hardware support for desktops, laptops and servers (smart hands)
  • Installs and maintains PCs and associated software and peripherals
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs and client approved applications
  • Provides follow-up on problems or escalation
  • Maintains a high degree of professionalism in actions, demeanor and dress
  • Ensures customer satisfaction throughout the service delivery transaction
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
  • Understands scope of work for client and performs only tasks that are within scope; out of scope tasks would be escalated to CDE, CSM or SDC

    • Must have requirements :

  • 4 years of IT Support experience must be reflected on resume.
  • 4 years of experience in installing, diagnosing, servicing maintaining computer-related products.
  • Experience in providing support for software and hardware support for desktops, laptops and servers (smart hands),
  • Imaging experience.

    • Skills Requested :

  • Troubleshooting SW / HW issues
  • Imaging / software installation
  • Organizational skills
  • Attention to detail
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    Field Engineer • Geneva, New York, United States

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