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DME Service Coordinator

DME Service Coordinator

Pensacola Lung GroupPensacola, FL, US
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Job Description

Job Description

Salary : Position Summary

The DME Service Coordinator manages the setup, education, and support for patients receiving Positive Airway Pressure (PAP) therapy. This includes hands-on patient interaction, equipment coordination, administrative oversight, and support for the financial performance of the DME program.

Primary Responsibilities

CPAP Setup and Education

  • Set up CPAP / BiLevel equipment according to provider prescription.
  • Facilitate CPAP education sessions for patients and caregivers :

Instruction on device usage, care, cleaning, and safety.

  • Education on Obstructive Sleep Apnea (OSA) and associated health risks.
  • Review of sleep study results and treatment expectations.
  • Assist with installation of mobile applications and train patients on device connectivity (e.g., modem setup).
  • Ensure all appropriate documentation is completed and billing contracts are signed.

    • Patient Support & Communication

  • Serve as the point of contact for all DME-related patient needs, including :

    • Mask fit issues, leak concerns, pressure tolerance, and device troubleshooting.

  • Requests for equipment adjustments or prescription updates.
  • Handle all phone and walk-in inquiries promptly and document in EMR.
  • Support timely resupply through mail or in-person assistance.
  • Ensure proper referral handling and continuity of care with external DME vendors when required.

    • Administrative, Financial & Inventory Duties

  • Prepare all necessary paperwork for CPAP setups, classes, and follow-ups.
  • Track, manage, and order PAP inventory; avoid overstocking or supply shortages.
  • Process monthly billing for all DME supply orders and maintain accurate tracking.
  • Review billing activity regularly to ensure charges are submitted correctly and on time.
  • Monitor supply usage, identify cost-saving opportunities, and assist with budget compliance.
  • Support efforts to improve departmental financial performance through operational efficiency and billing accuracy.
  • Assist with financial reporting related to DME services when needed.

    • Clinic & Team Support

  • Assist the front desk with walk-in patients and phone coverage.
  • Support physicians during clinic visits, including CPAP data downloads and compliance monitoring.
  • Collaborate with internal teams to ensure coordinated care and high patient satisfaction.
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    Service Coordinator • Pensacola, FL, US

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