Talent.com
Senior Analyst, Marketing & Loyalty Strategy & Operations

Senior Analyst, Marketing & Loyalty Strategy & Operations

USA JobsLansing, MI, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Senior Analyst, Marketing & Loyalty Strategy & Operations

This role is based at our corporate office in McLean, VA or Remote

This is your chance to be part of Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Senior Analyst, Marketing & Loyalty Strategy & Operations, you'll play a critical role in how the Marketing & Loyalty (M&L) organization operates - streamlining processes, enabling tool adoption, and ensuring accountability against our annual goals. Reporting to the Senior Manager, you'll be a strategic partner and operational lead, helping drive the department's business rhythms and reporting in partnership with other leaders across Commercial Services.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as :

  • Go Hilton travel program : 110 nights of discounted travel with room rates as low as $40 / night
  • Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like :

  • Develop and implement annual department goals, roadmaps, and progress tracking to improve efficiency, accountability, and team consistency.
  • Establish and support managing weekly, monthly, and quarterly business rhythms to ensure alignment and visibility against annual goals.
  • Audit and refine M&L processes to enhance clarity, operational effectiveness, and scalability.
  • Manage and optimize technology, including Airtable, for streamlined workflows, campaign / program tracking, and scalable solutions.
  • Explore and pilot opportunities to integrate AI and automation into marketing and loyalty operations.
  • How you will collaborate with others :

  • Collaborate with M&L and Commercial Services leaders to deliver consolidated progress reports for enterprise decisions.
  • Advise M&L leaders on annual goal progress via structured reporting and milestone reviews.
  • Coordinate with Hilton's Security and Compliance teams on data attestation and governance.
  • Improve tools, processes, and workflow visibility with M&L and cross-functional partners.
  • Work with teams to understand complex problems and synthesize for senior LT to help.
  • What projects you will take ownership of :

  • Manage the departmental reporting calendar and track progress toward annual goals.
  • Compile departmental updates into reports for leadership and teams.
  • Lead process improvements, automation, and workflow optimization for M&L.
  • Oversee tool adoption and administration (e.g., Airtable).
  • Maintain standard templates, guides, and best practices.
  • Promote effective tool and process use via training and engagement.
  • You have these minimum qualifications :

  • Four (4) years of professional experience
  • Two (2) years in business operations, change management, or technology
  • Two (2) years building automations, scripts, and administering Airtable or similar tools
  • Experience with business tool adoption, implementation, education, and optimization
  • Team leadership and progress tracking with cross-functional stakeholders in diverse organizations
  • It would be useful if you have :

  • Experience in hospitality, travel, or consumer industries
  • Hands-on expertise with marketing automation platforms
  • Curiosity and comfort with emerging technologies, including AI / automation
  • Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

    We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

    Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $70,000 - $100,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and / or position within the Company.

    serp_jobs.job_alerts.create_a_job

    Senior Analyst Marketing • Lansing, MI, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Dashers - Sign Up and Start Earning

    Dashers - Sign Up and Start Earning

    DoorDashPortland, MI, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Shift Manager

    Shift Manager

    Arby'sCharlotte, MI, US
    serp_jobs.job_card.part_time
    You may know us as the brand with Roast Beef and Curly Fries – but we are also crafting incredible career opportunities.You’re in the right place if you’re here for : . Free shift meal and family dini...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Sustainability Technology & Management Adjunct Instructor

    Sustainability Technology & Management Adjunct Instructor

    InsideHigherEdJackson, Michigan, United States
    serp_jobs.job_card.part_time
    Teach courses in Sustainability Technology and Management based on instructor's qualifications.Adjunct instructor positions are part-time. Teaching assignments will vary from semester to semester an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion EdgeIonia, MI, US
    serp_jobs.job_card.full_time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    DynataOwosso, MI, US
    serp_jobs.job_card.full_time
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Restaurant Delivery - Flexible Schedule

    Restaurant Delivery - Flexible Schedule

    DoorDashVermontville, MI, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Communications Adjunct Instructor

    Communications Adjunct Instructor

    InsideHigherEdJackson, Michigan, United States
    serp_jobs.job_card.part_time
    Teach courses in Communication based on instructor's qualifications.Adjunct instructor positions are part-time.Teaching assignments will vary from semester to semester and are based on enrollment.T...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel CT Technologist

    Travel CT Technologist

    Planet HealthcareOwosso, MI, US
    serp_jobs.job_card.full_time
    Planet Healthcare is seeking a travel CT Technologist for a travel job in Owosso, Michigan.Job Description & Requirements. Planet Healthcare Job ID #63449216.Pay package is based on 8 hour shift...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Maintenance Crew

    Maintenance Crew

    Marshall Opco LLCMarshall, MI, US
    serp_jobs.job_card.full_time
    Embark on a fulfilling healthcare career with us and become part of a team that truly values your contributions.At the end of each day, knowing that you’ve made a. Facility : MediLodge of Marsh...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Store Manager

    Store Manager

    Dollar TreeMarshall, MI, US
    serp_jobs.job_card.full_time
    As a Merchandise Assistant Manager at Dollar Tree,.Store Manager in leading a dynamic team of associates and.Your job duties and responsibilities will include, but are not limited to, the following...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Fully Remote Survey Participant

    Fully Remote Survey Participant

    Prime InsightsOwosso, MI, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Public Leadership & Administration Adjunct Instructor

    Public Leadership & Administration Adjunct Instructor

    InsideHigherEdJackson, Michigan, United States
    serp_jobs.job_card.part_time
    Teach courses in Public Leadership and Administration.Adjunct teaching positions available at the following Correctional Education Program locations : Women's Huron Valley in Ypsilanti, MI and St.Lo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    District Manager

    District Manager

    Subway - 11268-0Albion, MI, US
    serp_jobs.job_card.full_time
    Company : Empire Hospitality Group.Location : Multiple locations within designated district.Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Servic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Certified Occupational Therapy Assistant

    Travel Certified Occupational Therapy Assistant

    Anders GroupMarshall, MI, US
    serp_jobs.job_card.full_time
    Anders Group is seeking a travel Certified Occupational Therapy Assistant for a travel job in Marshall, Michigan.Job Description & Requirements. Certified Occupational Therapy Assistant.Pay pack...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Market Research Contributor

    Market Research Contributor

    Prime InsightsIonia, MI, US
    serp_jobs.job_card.full_time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Entrepreneurship Adjunct Instructor

    Entrepreneurship Adjunct Instructor

    InsideHigherEdJackson, Michigan, United States
    serp_jobs.job_card.part_time
    Teach courses in Entrepreneurship based on instructor's qualifications.Adjunct instructor positions are part-time.Teaching assignments will vary from semester to semester and are based on enrollmen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    General Manager

    General Manager

    Creative Financial StaffingMarshall, MI, US
    serp_jobs.job_card.full_time
    They value innovation, continuous improvement, and community-hosting company cookouts, celebrations, and meals to keep their team connected. About the General Manager Role : .The General Manager will ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Remote Opinion Contributor

    Remote Opinion Contributor

    Prime InsightsIonia, MI, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours