Bilingual Customer Support Specialist

A company is looking for a Bilingual Customer Support Specialist.

Key Responsibilities :

Efficiently process and file new claims, evaluate loss information, and ensure accurate categorization

Address customer inquiries, provide clear claim determinations, and resolve issues with empathy and professionalism

Accurately enter claim details, process transactions, and ensure timely, correct updates to customer records

Required Qualifications :

Bilingual in English and Spanish

Experience in customer service or call center environment

Basic understanding of insurance products and services

Ability to work a fixed schedule, including Saturdays

High school diploma or equivalent required; further education preferred